/* =========================================================
   团团为你办 · 学生接诉即办平台
   Visual system: warm paper / youth vermilion / deep campus green
   ========================================================= */

:root {
  --paper: #f7f2e8;
  --paper-2: #f0e8d9;
  --paper-3: #fffaf1;
  --paper-4: #fbf6ec;
  --ink: #14231d;
  --ink-2: #2b4036;
  --muted: #6d7a72;
  --muted-2: #8b968f;
  --red: #d94832;
  --red-deep: #b93624;
  --red-soft: #f4ddd4;
  --jade: #1f5b49;
  --jade-2: #2e725d;
  --jade-soft: #dfeae2;
  --gold: #c9973f;
  --gold-soft: #f1e3c8;
  --blue: #3f6d85;
  --blue-soft: #dce7ec;
  --violet: #6b5b8b;
  --violet-soft: #e6e0ee;
  --rose: #b05b6d;
  --rose-soft: #f0dfe3;
  --line: rgba(20, 35, 29, 0.13);
  --line-light: rgba(255, 250, 241, 0.16);
  --serif: "Noto Serif SC", "Source Han Serif SC", "Songti SC", "STSong", "SimSun", serif;
  --sans: "MiSans", "HarmonyOS Sans SC", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", system-ui, sans-serif;
  --mono: "SFMono-Regular", "Cascadia Code", "Roboto Mono", Consolas, monospace;
  --container: 1240px;
  --shadow-sm: 0 8px 24px rgba(32, 38, 28, 0.06);
  --shadow-md: 0 22px 60px rgba(37, 41, 29, 0.1);
  --shadow-lg: 0 40px 100px rgba(24, 35, 26, 0.16);
  --ease: cubic-bezier(0.22, 1, 0.36, 1);
}

*,
*::before,
*::after {
  box-sizing: border-box;
}

[hidden] {
  display: none !important;
}

html {
  scroll-behavior: smooth;
  scrollbar-gutter: stable;
  -webkit-text-size-adjust: 100%;
}

body {
  margin: 0;
  color: var(--ink);
  background: var(--paper);
  font-family: var(--sans);
  font-size: 16px;
  line-height: 1.7;
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
  overflow-x: hidden;
}

body.is-locked {
  overflow: hidden;
}

::selection {
  color: var(--paper-3);
  background: var(--red);
}

img,
svg {
  display: block;
}

button,
input,
textarea {
  font: inherit;
}

button,
a {
  -webkit-tap-highlight-color: transparent;
}

button {
  color: inherit;
}

a {
  color: inherit;
  text-decoration: none;
}

p,
h1,
h2,
h3,
h4,
figure,
blockquote,
dl,
dd {
  margin: 0;
}

ul,
ol {
  margin: 0;
  padding: 0;
  list-style: none;
}

h1,
h2,
h3,
h4 {
  font-weight: 750;
  line-height: 1.22;
  letter-spacing: -0.035em;
}

button {
  border: 0;
  background: none;
  cursor: pointer;
}

svg {
  width: 20px;
  height: 20px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.7;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.svg-sprite {
  position: absolute;
  width: 0;
  height: 0;
  overflow: hidden;
}

.container {
  width: 100%;
  max-width: var(--container);
  margin: 0 auto;
  padding: 0 32px;
}

.section {
  position: relative;
  padding: 112px 0;
  scroll-margin-top: 92px;
}

section[id] {
  scroll-margin-top: 92px;
}

:focus-visible {
  outline: 2px solid var(--red);
  outline-offset: 3px;
}

/* ===== Shared elements ===== */
.kicker {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 22px;
  color: var(--red);
  font-family: var(--mono);
  font-size: 11px;
  font-weight: 700;
  line-height: 1.4;
  letter-spacing: 0.14em;
  text-transform: uppercase;
}

.kicker::before {
  width: 26px;
  height: 1px;
  background: currentColor;
  content: "";
}

.kicker--light {
  color: #ef8a70;
}

.section-head {
  display: grid;
  grid-template-columns: minmax(0, 1.15fr) minmax(280px, 0.65fr);
  gap: 60px;
  align-items: end;
  margin-bottom: 58px;
}

.section-head h2,
.echo-head h2,
.class-copy h2,
.impact h2,
.cta h2 {
  font-size: clamp(2.6rem, 4.3vw, 4rem);
  line-height: 1.13;
  letter-spacing: -0.055em;
}

.section-head h2 em,
.echo-head h2 em,
.class-copy h2 em,
.impact h2 em,
.cta h2 em {
  color: var(--red);
  font-family: var(--serif);
  font-style: normal;
  font-weight: 700;
  letter-spacing: -0.06em;
}

.section-head__aside {
  padding-bottom: 8px;
}

.section-head__aside p {
  max-width: 410px;
  color: var(--muted);
  font-size: 15.5px;
  line-height: 1.95;
}

.section-head--light h2 {
  color: var(--paper-3);
}

.section-head--light h2 em {
  color: #ed8067;
}

.section-head--light .section-head__aside p {
  color: rgba(255, 250, 241, 0.62);
}

.arrow-link {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  margin-top: 22px;
  padding: 0 0 5px;
  border-bottom: 1px solid var(--ink);
  font-size: 14px;
  font-weight: 700;
  transition: color 0.25s ease, border-color 0.25s ease;
}

.arrow-link svg {
  width: 16px;
  height: 16px;
  transition: transform 0.25s var(--ease);
}

.arrow-link:hover {
  color: var(--red);
  border-color: var(--red);
}

.arrow-link:hover svg {
  transform: translateX(4px);
}

.text-link {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  color: var(--red);
  font-size: 14px;
  font-weight: 700;
}

.text-link svg {
  width: 16px;
  height: 16px;
  transition: transform 0.25s var(--ease);
}

.text-link:hover svg {
  transform: translateX(4px);
}

.live-dot {
  position: relative;
  display: inline-block;
  width: 6px;
  height: 6px;
  flex: 0 0 6px;
  border-radius: 50%;
  background: #65c796;
  box-shadow: 0 0 0 4px rgba(101, 199, 150, 0.12);
}

.live-dot::after {
  position: absolute;
  inset: -4px;
  border: 1px solid currentColor;
  border-radius: 50%;
  color: #65c796;
  content: "";
  animation: pulse 2.4s ease-out infinite;
}

@keyframes pulse {
  0% { transform: scale(0.65); opacity: 0.8; }
  75%, 100% { transform: scale(1.8); opacity: 0; }
}

/* ===== Buttons ===== */
.btn {
  position: relative;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  min-height: 48px;
  padding: 0 24px;
  border: 1px solid transparent;
  border-radius: 999px;
  font-size: 14px;
  font-weight: 750;
  line-height: 1;
  letter-spacing: 0.01em;
  white-space: nowrap;
  transition: transform 0.3s var(--ease), background 0.3s ease, color 0.3s ease, border-color 0.3s ease, box-shadow 0.3s ease;
}

.btn svg {
  width: 18px;
  height: 18px;
}

.btn:hover {
  transform: translateY(-2px);
}

.btn:active {
  transform: translateY(0);
}

.btn--primary {
  color: #fff8ed;
  background: var(--red);
  box-shadow: 0 10px 24px rgba(217, 72, 50, 0.22);
}

.btn--primary:hover {
  background: var(--red-deep);
  box-shadow: 0 14px 34px rgba(217, 72, 50, 0.3);
}

.btn--sm {
  min-height: 42px;
  padding: 0 19px;
  font-size: 13.5px;
}

.btn--lg {
  min-height: 58px;
  padding: 0 30px;
  font-size: 15px;
}

.btn--lg svg {
  width: 19px;
  height: 19px;
}

.btn__icon {
  display: grid;
  width: 30px;
  height: 30px;
  margin-right: -10px;
  margin-left: 2px;
  place-items: center;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.16);
}

.btn__icon svg {
  width: 15px;
  height: 15px;
}

.btn--text {
  gap: 8px;
  padding-right: 4px;
  padding-left: 4px;
  border-radius: 0;
  color: var(--ink);
  background: transparent;
  box-shadow: none;
}

.btn--text::after {
  position: absolute;
  right: 4px;
  bottom: 7px;
  left: 4px;
  height: 1px;
  background: currentColor;
  content: "";
  transform: scaleX(0.45);
  transform-origin: left;
  transition: transform 0.35s var(--ease);
}

.btn--text:hover {
  color: var(--red);
  background: transparent;
  box-shadow: none;
}

.btn--text:hover::after {
  transform: scaleX(1);
}

.btn--ghost {
  border-color: rgba(20, 35, 29, 0.24);
  color: var(--ink);
  background: transparent;
}

.btn--ghost:hover {
  border-color: var(--ink);
  background: rgba(255, 255, 255, 0.4);
}

.btn--dark {
  color: var(--paper-3);
  background: var(--ink);
}

.btn--dark:hover {
  background: var(--jade);
}

.icon-btn {
  display: grid;
  width: 40px;
  height: 40px;
  padding: 0;
  place-items: center;
  border: 1px solid var(--line);
  border-radius: 50%;
  color: var(--ink);
  background: rgba(255, 250, 241, 0.6);
  transition: background 0.2s ease, transform 0.2s ease;
}

.icon-btn:hover {
  background: var(--paper-3);
  transform: rotate(4deg);
}

.icon-btn svg {
  width: 18px;
  height: 18px;
}

/* ===== Topline ===== */
.topline {
  color: rgba(255, 250, 241, 0.78);
  background: var(--ink);
  font-size: 11.5px;
  line-height: 1;
  letter-spacing: 0.04em;
}

.topline__inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  min-height: 34px;
}

.topline p {
  font-weight: 550;
  letter-spacing: 0.18em;
}

.topline__right {
  display: flex;
  align-items: center;
  gap: 9px;
  color: rgba(255, 250, 241, 0.58);
}

.topline__right a {
  margin-left: 12px;
  padding-left: 18px;
  border-left: 1px solid rgba(255, 250, 241, 0.2);
  color: var(--paper-3);
  transition: color 0.2s ease;
}

.topline__right a:hover {
  color: #ef8a70;
}

/* ===== Header / Nav ===== */
.site-header {
  position: sticky;
  top: 0;
  z-index: 90;
  border-bottom: 1px solid transparent;
  background: rgba(247, 242, 232, 0.88);
  transition: background 0.3s ease, border-color 0.3s ease, box-shadow 0.3s ease;
  backdrop-filter: blur(18px);
  -webkit-backdrop-filter: blur(18px);
}

.site-header.is-scrolled {
  border-color: var(--line);
  background: rgba(250, 246, 237, 0.94);
  box-shadow: 0 8px 34px rgba(35, 42, 29, 0.05);
}

.nav {
  display: flex;
  align-items: center;
  justify-content: space-between;
  min-height: 78px;
  gap: 26px;
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 12px;
  flex: 0 0 auto;
}

.brand__mark {
  display: block;
  width: 44px;
  height: 44px;
  color: var(--red);
  transition: transform 0.35s var(--ease);
}

.brand__marks {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  flex: 0 0 auto;
}

.brand__emblem {
  display: block;
  width: 40px;
  height: 40px;
  object-fit: contain;
}

.brand__emblem--department {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: #fff;
  object-fit: cover;
}

.brand:hover .brand__mark {
  transform: rotate(-6deg) scale(1.04);
}

.brand__mark svg {
  width: 100%;
  height: 100%;
  stroke: none;
}

.brand__text {
  display: flex;
  flex-direction: column;
  gap: 1px;
  line-height: 1.15;
}

.brand__text strong {
  font-size: 19px;
  font-weight: 800;
  letter-spacing: 0.02em;
}

.brand__text small {
  color: var(--muted);
  font-size: 9.5px;
  font-weight: 600;
  letter-spacing: 0.1em;
}

.nav__links {
  display: flex;
  align-items: center;
  gap: clamp(18px, 2.3vw, 34px);
  margin-left: auto;
}

.nav__links a {
  position: relative;
  padding: 7px 0;
  color: var(--ink-2);
  font-size: 13.5px;
  font-weight: 600;
  white-space: nowrap;
  transition: color 0.2s ease;
}

.nav__links a::after {
  position: absolute;
  right: 0;
  bottom: 1px;
  left: 0;
  height: 2px;
  background: var(--red);
  content: "";
  transform: scaleX(0);
  transform-origin: center;
  transition: transform 0.3s var(--ease);
}

.nav__links a:hover,
.nav__links a.is-active {
  color: var(--red);
}

.nav__links a.is-active::after {
  transform: scaleX(1);
}

.nav__actions {
  display: flex;
  align-items: center;
  gap: 18px;
  flex: 0 0 auto;
}

.nav__track {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 7px 0;
  color: var(--ink-2);
  font-size: 13px;
  font-weight: 600;
  white-space: nowrap;
  transition: color 0.2s ease;
}

.nav__track svg {
  width: 15px;
  height: 15px;
}

.nav__track:hover {
  color: var(--red);
}

.nav__burger {
  display: none;
  width: 42px;
  height: 42px;
  padding: 11px 9px;
  flex-direction: column;
  justify-content: center;
  gap: 5px;
  border: 1px solid var(--line);
  border-radius: 50%;
}

.nav__burger span {
  display: block;
  width: 100%;
  height: 1.5px;
  border-radius: 2px;
  background: var(--ink);
  transition: transform 0.25s ease;
}

.nav__burger[aria-expanded="true"] span:nth-child(1) {
  transform: translateY(6.5px) rotate(45deg);
}

.nav__burger[aria-expanded="true"] span:nth-child(2) {
  opacity: 0;
}

.nav__burger[aria-expanded="true"] span:nth-child(3) {
  transform: translateY(-6.5px) rotate(-45deg);
}

/* ===== Mobile drawer ===== */
.mobile-drawer {
  position: fixed;
  inset: 0;
  z-index: 200;
  visibility: hidden;
  opacity: 0;
  transition: opacity 0.3s ease, visibility 0.3s ease;
}

.mobile-drawer.is-open {
  visibility: visible;
  opacity: 1;
}

.mobile-drawer__scrim {
  position: absolute;
  inset: 0;
  background: rgba(14, 25, 20, 0.55);
  backdrop-filter: blur(5px);
}

.mobile-drawer__panel {
  position: absolute;
  top: 0;
  right: 0;
  bottom: 0;
  display: flex;
  width: min(420px, 92vw);
  padding: 26px 28px 30px;
  flex-direction: column;
  overflow-y: auto;
  background: var(--paper);
  transform: translateX(100%);
  transition: transform 0.42s var(--ease);
}

.mobile-drawer.is-open .mobile-drawer__panel {
  transform: translateX(0);
}

.mobile-drawer__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-bottom: 22px;
  border-bottom: 1px solid var(--line);
  font-size: 18px;
  font-weight: 800;
}

.mobile-drawer nav {
  display: flex;
  flex-direction: column;
  margin-top: 18px;
}

.mobile-drawer nav a {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 20px 0;
  border-bottom: 1px solid var(--line);
  font-size: 19px;
  font-weight: 700;
}

.mobile-drawer nav a span {
  width: 22px;
  color: var(--red);
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.08em;
}

.mobile-drawer nav a svg {
  width: 16px;
  height: 16px;
  margin-left: auto;
  color: var(--muted);
}

.mobile-drawer__actions {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 28px;
}

.mobile-drawer__actions .btn {
  width: 100%;
}

.mobile-drawer__note {
  margin-top: auto;
  padding-top: 40px;
  color: var(--muted);
  font-family: var(--serif);
  font-size: 15px;
  line-height: 1.8;
}

/* ===== Hero ===== */
.hero {
  position: relative;
  overflow: hidden;
  padding: 66px 0 0;
  background:
    radial-gradient(circle at 77% 27%, rgba(217, 72, 50, 0.075), transparent 28%),
    radial-gradient(circle at 15% 72%, rgba(31, 91, 73, 0.06), transparent 33%),
    var(--paper);
}

.hero__grid-bg {
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(20, 35, 29, 0.045) 1px, transparent 1px),
    linear-gradient(90deg, rgba(20, 35, 29, 0.045) 1px, transparent 1px);
  background-size: 62px 62px;
  mask-image: radial-gradient(ellipse 62% 70% at 58% 44%, black 10%, transparent 72%);
  -webkit-mask-image: radial-gradient(ellipse 62% 70% at 58% 44%, black 10%, transparent 72%);
  opacity: 0.75;
  pointer-events: none;
}

.hero__ring {
  position: absolute;
  top: 50%;
  right: -130px;
  width: 680px;
  height: 680px;
  border: 1px solid rgba(20, 35, 29, 0.08);
  border-radius: 50%;
  transform: translateY(-48%);
  pointer-events: none;
}

.hero__ring::before,
.hero__ring::after {
  position: absolute;
  border: 1px solid rgba(20, 35, 29, 0.07);
  border-radius: 50%;
  content: "";
}

.hero__ring::before {
  inset: 66px;
}

.hero__ring::after {
  inset: 142px;
  border-color: rgba(217, 72, 50, 0.13);
}

.hero__layout {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: minmax(0, 1.03fr) minmax(430px, 0.97fr);
  gap: clamp(38px, 5vw, 72px);
  align-items: center;
  min-height: 664px;
  padding-bottom: 66px;
}

.eyebrow {
  display: flex;
  align-items: center;
  gap: 11px;
  margin-bottom: 25px;
  color: var(--ink-2);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.08em;
}

.eyebrow__line {
  width: 30px;
  height: 1px;
  background: var(--red);
}

.eyebrow__pill {
  padding: 4px 9px;
  border: 1px solid rgba(217, 72, 50, 0.25);
  border-radius: 999px;
  color: var(--red);
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.07em;
}

.hero__title {
  margin-left: -0.07em;
  font-size: clamp(3.7rem, 5.9vw, 6.1rem);
  font-weight: 820;
  line-height: 1.01;
  letter-spacing: -0.075em;
}

.hero__title span {
  display: block;
}

.hero__title-accent {
  position: relative;
  display: inline-block !important;
  color: var(--red);
  font-family: var(--serif);
  font-weight: 700;
  letter-spacing: -0.08em;
  z-index: 0;
}

.hero__title-accent::after {
  position: absolute;
  right: -0.02em;
  bottom: 0.05em;
  left: 0.02em;
  height: 0.19em;
  background: var(--red);
  content: "";
  opacity: 0.12;
  transform: rotate(-1.2deg);
  z-index: -1;
}

.hero__lead {
  max-width: 590px;
  margin-top: 30px;
  color: #5b6961;
  font-size: 16.5px;
  line-height: 1.95;
  text-align: justify;
}

.hero__actions {
  display: flex;
  align-items: center;
  gap: 24px;
  margin-top: 34px;
}

.hero__stats {
  display: flex;
  align-items: stretch;
  gap: 0;
  margin-top: 45px;
}

.hero-stat {
  display: flex;
  min-width: 122px;
  padding-right: 28px;
  margin-right: 28px;
  flex-direction: column;
  border-right: 1px solid var(--line);
}

.hero-stat:last-child {
  padding-right: 0;
  margin-right: 0;
  border-right: 0;
}

.hero-stat strong {
  display: flex;
  align-items: baseline;
  color: var(--ink);
  font-size: 27px;
  font-weight: 800;
  line-height: 1.1;
  letter-spacing: -0.04em;
}

.hero-stat strong small {
  margin-left: 3px;
  color: var(--red);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0;
}

.hero-stat > span {
  margin-top: 7px;
  color: var(--muted);
  font-size: 11px;
  letter-spacing: 0.02em;
}

.hero__coverage {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-top: 30px;
  color: var(--muted);
  font-size: 11.5px;
}

.hero__coverage strong {
  color: var(--ink);
  font-weight: 750;
}

.avatar-stack {
  display: flex;
  padding-left: 7px;
}

.avatar-stack span {
  display: grid;
  width: 27px;
  height: 27px;
  margin-left: -7px;
  place-items: center;
  border: 2px solid var(--paper);
  border-radius: 50%;
  color: var(--paper-3);
  background: var(--jade);
  font-family: var(--serif);
  font-size: 10px;
  font-weight: 700;
}

.avatar-stack span:nth-child(2) {
  background: var(--red);
}

.avatar-stack span:nth-child(3) {
  background: var(--gold);
}

.avatar-stack span:nth-child(4) {
  color: var(--ink);
  background: var(--paper-2);
}

/* Hero console */
.hero__visual {
  position: relative;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  min-width: 0;
  padding: 34px 0 40px;
}

.console-wrap {
  position: relative;
  width: min(100%, 510px);
  transition: transform 0.45s var(--ease);
  will-change: transform;
}

.console {
  position: relative;
  z-index: 2;
  padding: 20px;
  border: 1px solid rgba(255, 250, 241, 0.11);
  border-radius: 28px;
  color: var(--paper-3);
  background:
    radial-gradient(circle at 78% 0%, rgba(219, 105, 75, 0.25), transparent 35%),
    linear-gradient(145deg, #173128 0%, #10251d 72%);
  box-shadow: 0 36px 80px rgba(18, 33, 24, 0.25), inset 0 1px rgba(255, 255, 255, 0.08);
}

.console::before {
  position: absolute;
  inset: 7px;
  border: 1px solid rgba(255, 250, 241, 0.05);
  border-radius: 22px;
  content: "";
  pointer-events: none;
}

.console__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 1px 3px 15px;
  border-bottom: 1px solid var(--line-light);
}

.console__brand {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  font-weight: 650;
  letter-spacing: 0.03em;
}

.console__signal {
  position: relative;
  display: block;
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #67d0a1;
  box-shadow: 0 0 0 3px rgba(103, 208, 161, 0.12);
}

.console__version {
  padding: 2px 5px;
  border: 1px solid rgba(103, 208, 161, 0.3);
  border-radius: 3px;
  color: #7ed9b1;
  font-family: var(--mono);
  font-size: 8px;
  letter-spacing: 0.08em;
}

.console__top time {
  color: rgba(255, 250, 241, 0.4);
  font-family: var(--mono);
  font-size: 9.5px;
  letter-spacing: 0.04em;
}

.console__summary {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  padding: 17px 3px 16px;
}

.console__summary > div {
  display: flex;
  padding: 0 12px;
  flex-direction: column;
  gap: 4px;
  border-right: 1px solid var(--line-light);
}

.console__summary > div:first-child {
  padding-left: 0;
}

.console__summary > div:last-child {
  border-right: 0;
}

.console__summary span {
  color: rgba(255, 250, 241, 0.45);
  font-size: 9.5px;
  letter-spacing: 0.03em;
}

.console__summary strong {
  color: var(--paper-3);
  font-size: 24px;
  font-weight: 760;
  line-height: 1.1;
  letter-spacing: -0.045em;
}

.console__summary strong small {
  margin-left: 1px;
  color: #e68b72;
  font-size: 10px;
}

.ticket {
  position: relative;
  padding: 17px 18px 16px;
  border-radius: 15px;
  color: var(--ink);
  background: #fbf5e9;
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.16);
}

.ticket::after {
  position: absolute;
  top: 50%;
  right: -5px;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #10251d;
  content: "";
  transform: translateY(-50%);
}

.ticket__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 11px;
}

.ticket__id {
  color: var(--muted);
  font-family: var(--mono);
  font-size: 9px;
  letter-spacing: 0.07em;
}

.status-pill {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 4px 9px;
  border: 1px solid rgba(31, 91, 73, 0.2);
  border-radius: 999px;
  color: var(--jade);
  background: var(--jade-soft);
  font-size: 9.5px;
  font-weight: 700;
  line-height: 1.2;
  letter-spacing: 0.02em;
  white-space: nowrap;
}

.status-pill i {
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: currentColor;
}

.status-pill--live {
  border-color: rgba(217, 72, 50, 0.18);
  color: var(--red-deep);
  background: #f6e1d9;
}

.status-pill--live i {
  animation: blink 1.6s ease infinite;
}

@keyframes blink {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.2; }
}

.ticket h2 {
  font-size: 17px;
  font-weight: 780;
  line-height: 1.4;
  letter-spacing: -0.03em;
}

.ticket__meta {
  display: flex;
  align-items: center;
  gap: 4px;
  margin-top: 7px;
  color: var(--muted);
  font-size: 10px;
}

.ticket__meta svg {
  width: 11px;
  height: 11px;
}

.ticket__meta span {
  width: 2px;
  height: 2px;
  margin: 0 3px;
  border-radius: 50%;
  background: var(--muted);
}

.ticket__progress {
  display: flex;
  align-items: flex-start;
  margin: 17px 0 15px;
}

.ticket__step {
  position: relative;
  display: flex;
  flex: 1;
  flex-direction: column;
  gap: 5px;
}

.ticket__step::before {
  position: absolute;
  top: 4px;
  right: 50%;
  left: -50%;
  height: 1px;
  background: rgba(20, 35, 29, 0.12);
  content: "";
}

.ticket__step:first-child::before {
  display: none;
}

.ticket__step span {
  position: relative;
  z-index: 1;
  width: 8px;
  height: 8px;
  margin-left: 2px;
  border: 1px solid rgba(20, 35, 29, 0.22);
  border-radius: 50%;
  background: #fbf5e9;
}

.ticket__step em {
  color: var(--muted-2);
  font-size: 8.5px;
  font-style: normal;
}

.ticket__step.is-done::before,
.ticket__step.is-current::before {
  background: var(--jade);
}

.ticket__step.is-done span {
  border-color: var(--jade);
  background: var(--jade);
}

.ticket__step.is-current span {
  border: 2px solid var(--red);
  background: #fbf5e9;
  box-shadow: 0 0 0 3px rgba(217, 72, 50, 0.12);
}

.ticket__step.is-current em {
  color: var(--red-deep);
  font-weight: 700;
}

.ticket__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-top: 12px;
  border-top: 1px dashed rgba(20, 35, 29, 0.13);
}

.ticket__assignee {
  display: flex;
  align-items: center;
  gap: 8px;
}

.mini-avatar {
  display: grid;
  width: 27px;
  height: 27px;
  place-items: center;
  border-radius: 50%;
  color: var(--paper-3);
  background: var(--jade);
  font-family: var(--serif);
  font-size: 11px;
  font-weight: 700;
}

.mini-avatar--green {
  color: var(--jade);
  background: var(--jade-soft);
}

.ticket__assignee div,
.ticket__sla {
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.ticket__assignee small,
.ticket__sla small {
  color: var(--muted-2);
  font-size: 8px;
  line-height: 1.25;
}

.ticket__assignee strong,
.ticket__sla strong {
  font-size: 10px;
  line-height: 1.35;
}

.ticket__sla {
  text-align: right;
}

.ticket__sla strong {
  color: var(--red-deep);
}

.console__feed {
  margin-top: 14px;
  padding: 0 3px;
}

.feed__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 3px;
  color: rgba(255, 250, 241, 0.45);
  font-size: 9px;
  letter-spacing: 0.08em;
}

.feed__live {
  color: #7ed9b1;
  font-family: var(--mono);
  font-size: 7px;
  letter-spacing: 0.12em;
}

.feed__row {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 0;
  border-top: 1px solid rgba(255, 250, 241, 0.08);
}

.feed__icon {
  display: grid;
  width: 16px;
  height: 16px;
  flex: 0 0 16px;
  place-items: center;
  border-radius: 50%;
  color: #92d7b8;
  background: rgba(103, 208, 161, 0.12);
}

.feed__icon svg {
  width: 9px;
  height: 9px;
  stroke-width: 2.4;
}

.feed__row p {
  overflow: hidden;
  flex: 1;
  color: rgba(255, 250, 241, 0.68);
  font-size: 9.5px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.feed__row time {
  color: rgba(255, 250, 241, 0.36);
  font-size: 8px;
}

.console__bottom {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 10px 3px 1px;
  border-top: 1px solid var(--line-light);
  color: rgba(255, 250, 241, 0.3);
  font-size: 8px;
}

.console__listening {
  display: flex;
  align-items: center;
  gap: 5px;
  color: rgba(255, 250, 241, 0.48);
}

.console__listening i {
  width: 3px;
  height: 3px;
  border-radius: 50%;
  background: #7ed9b1;
  animation: blink 1.2s ease infinite;
}

.console-orbit {
  position: absolute;
  border: 1px solid rgba(20, 35, 29, 0.09);
  border-radius: 50%;
  pointer-events: none;
}

.console-orbit--one {
  top: -18px;
  right: -42px;
  width: 560px;
  height: 560px;
}

.console-orbit--two {
  top: 38px;
  right: -4px;
  width: 460px;
  height: 460px;
  border-style: dashed;
  border-color: rgba(217, 72, 50, 0.1);
  animation: orbit 80s linear infinite;
}

@keyframes orbit {
  to { transform: rotate(360deg); }
}

.stamp {
  position: absolute;
  top: -28px;
  right: -25px;
  z-index: 3;
  display: flex;
  width: 108px;
  height: 108px;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  border: 1.5px solid rgba(217, 72, 50, 0.75);
  border-radius: 50%;
  color: var(--red);
  background: rgba(247, 242, 232, 0.6);
  transform: rotate(9deg);
  backdrop-filter: blur(4px);
}

.stamp::before {
  position: absolute;
  inset: 6px;
  border: 1px dashed rgba(217, 72, 50, 0.45);
  border-radius: 50%;
  content: "";
}

.stamp span {
  font-family: var(--serif);
  font-size: 16px;
  font-weight: 700;
  letter-spacing: 0.05em;
}

.stamp small {
  margin-top: 2px;
  font-size: 7px;
  font-weight: 700;
  letter-spacing: 0.12em;
}

.float-chip {
  position: absolute;
  right: 2px;
  bottom: -18px;
  z-index: 4;
  display: flex;
  padding: 10px 14px 10px 11px;
  align-items: center;
  gap: 9px;
  border: 1px solid rgba(20, 35, 29, 0.07);
  border-radius: 12px;
  background: rgba(255, 250, 241, 0.97);
  box-shadow: 0 14px 32px rgba(29, 39, 27, 0.13);
  transform: rotate(1.5deg);
}

.float-chip__icon {
  display: grid;
  width: 28px;
  height: 28px;
  place-items: center;
  border-radius: 9px;
  color: var(--red);
  background: var(--red-soft);
}

.float-chip__icon svg {
  width: 14px;
  height: 14px;
}

.float-chip p {
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.float-chip strong {
  font-size: 10px;
}

.float-chip small {
  color: var(--muted);
  font-size: 7.5px;
}

.hero__bottom {
  position: relative;
  z-index: 1;
  display: flex;
  align-items: center;
  min-height: 72px;
  border-top: 1px solid rgba(20, 35, 29, 0.1);
}

.hero__promise {
  display: flex;
  align-items: center;
  gap: 9px;
  padding-right: 30px;
  margin-right: 30px;
  border-right: 1px solid var(--line);
}

.hero__promise span {
  color: var(--red);
  font-family: var(--mono);
  font-size: 9px;
}

.hero__promise p {
  color: var(--ink-2);
  font-size: 11px;
}

.hero__scroll {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-left: auto;
  color: var(--muted);
  font-size: 10px;
  letter-spacing: 0.04em;
  transition: color 0.2s ease;
}

.hero__scroll svg {
  width: 15px;
  height: 15px;
  transform: rotate(90deg);
  transition: transform 0.3s var(--ease);
}

.hero__scroll:hover {
  color: var(--red);
}

.hero__scroll:hover svg {
  transform: rotate(90deg) translateX(4px);
}

/* ===== Ticker ===== */
.ticker {
  position: relative;
  z-index: 2;
  overflow: hidden;
  color: var(--paper-3);
  background: var(--red);
  border-top: 1px solid rgba(255, 255, 255, 0.12);
  border-bottom: 1px solid rgba(0, 0, 0, 0.08);
}

.ticker__track {
  display: flex;
  width: max-content;
  animation: ticker 34s linear infinite;
}

.ticker:hover .ticker__track {
  animation-play-state: paused;
}

.ticker__group {
  display: flex;
  align-items: center;
  flex-shrink: 0;
  min-height: 50px;
}

.ticker__group span {
  padding: 0 25px;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.12em;
}

.ticker__group i {
  color: rgba(255, 248, 237, 0.45);
  font-size: 9px;
  font-style: normal;
}

@keyframes ticker {
  to { transform: translateX(-50%); }
}

/* ===== Services ===== */
.services {
  overflow: hidden;
  background:
    radial-gradient(circle at 91% 2%, rgba(201, 151, 63, 0.08), transparent 25%),
    var(--paper);
}

.services::before {
  position: absolute;
  top: 40px;
  right: -35px;
  color: rgba(20, 35, 29, 0.025);
  font-family: var(--serif);
  font-size: 250px;
  font-weight: 700;
  line-height: 1;
  content: "办";
  pointer-events: none;
}

.service-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 16px;
}

.service-card {
  position: relative;
  display: flex;
  min-height: 284px;
  padding: 27px 27px 25px;
  flex-direction: column;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 18px;
  color: var(--ink);
  background: rgba(255, 250, 241, 0.72);
  text-align: left;
  transition: color 0.35s ease, background 0.35s ease, border-color 0.35s ease, transform 0.4s var(--ease), box-shadow 0.4s ease;
}

.service-card::before {
  position: absolute;
  right: -30px;
  bottom: -65px;
  width: 180px;
  height: 180px;
  border: 1px solid rgba(255, 250, 241, 0.11);
  border-radius: 50%;
  content: "";
  opacity: 0;
  transition: opacity 0.35s ease;
}

.service-card::after {
  position: absolute;
  right: 6px;
  bottom: -23px;
  color: rgba(255, 250, 241, 0.06);
  font-family: var(--serif);
  font-size: 96px;
  font-weight: 700;
  line-height: 1;
  content: attr(data-category);
  pointer-events: none;
}

.service-card:hover {
  border-color: var(--ink);
  color: var(--paper-3);
  background: var(--ink);
  box-shadow: 0 22px 46px rgba(20, 35, 29, 0.17);
  transform: translateY(-5px);
}

.service-card:hover::before {
  opacity: 1;
}

.service-card__top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 25px;
}

.service-icon {
  display: grid;
  width: 46px;
  height: 46px;
  place-items: center;
  border-radius: 13px;
  transition: background 0.35s ease, color 0.35s ease;
}

.service-icon svg {
  width: 22px;
  height: 22px;
  stroke-width: 1.55;
}

.service-icon--red { color: var(--red); background: var(--red-soft); }
.service-icon--jade { color: var(--jade); background: var(--jade-soft); }
.service-icon--gold { color: var(--gold); background: var(--gold-soft); }
.service-icon--blue { color: var(--blue); background: var(--blue-soft); }
.service-icon--violet { color: var(--violet); background: var(--violet-soft); }
.service-icon--rose { color: var(--rose); background: var(--rose-soft); }

.service-card:hover .service-icon {
  color: var(--paper-3);
  background: rgba(255, 250, 241, 0.13);
}

.service-count {
  color: var(--muted-2);
  font-size: 9.5px;
  letter-spacing: 0.04em;
  transition: color 0.35s ease;
}

.service-count strong {
  color: var(--ink-2);
  font-family: var(--mono);
  font-size: 14px;
  font-weight: 700;
  transition: color 0.35s ease;
}

.service-card:hover .service-count,
.service-card:hover .service-count strong {
  color: rgba(255, 250, 241, 0.6);
}

.service-card h3 {
  margin-bottom: 9px;
  font-size: 24px;
  font-weight: 780;
  letter-spacing: -0.04em;
}

.service-card p {
  max-width: 300px;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.8;
  transition: color 0.35s ease;
}

.service-card:hover p {
  color: rgba(255, 250, 241, 0.62);
}

.service-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: auto;
  padding-top: 20px;
}

.service-tags span {
  padding: 3px 8px;
  border: 1px solid var(--line);
  border-radius: 999px;
  color: var(--muted);
  font-size: 9px;
  line-height: 1.5;
  transition: color 0.35s ease, border-color 0.35s ease;
}

.service-card:hover .service-tags span {
  border-color: rgba(255, 250, 241, 0.17);
  color: rgba(255, 250, 241, 0.57);
}

.service-arrow {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  pointer-events: none;
}

.service-arrow svg {
  position: absolute;
  top: 25px;
  right: 24px;
  width: 18px;
  height: 18px;
  color: var(--red);
  opacity: 0;
  transform: translate(-5px, 5px);
  transition: opacity 0.3s ease, transform 0.35s var(--ease), color 0.35s ease;
}

.service-card:hover .service-arrow svg {
  color: var(--paper-3);
  opacity: 1;
  transform: translate(0, 0);
}

.services-note {
  display: flex;
  align-items: center;
  gap: 15px;
  margin-top: 17px;
  padding: 17px 22px;
  border: 1px dashed rgba(20, 35, 29, 0.2);
  border-radius: 14px;
  background: rgba(240, 232, 217, 0.55);
}

.services-note__mark {
  display: grid;
  width: 32px;
  height: 32px;
  flex: 0 0 32px;
  place-items: center;
  border-radius: 50%;
  color: var(--red);
  background: var(--red-soft);
}

.services-note__mark svg {
  width: 16px;
  height: 16px;
}

.services-note p {
  flex: 1;
  color: var(--muted);
  font-size: 12.5px;
}

.services-note p strong {
  color: var(--ink);
}

/* ===== Process ===== */
.process {
  overflow: hidden;
  color: var(--paper-3);
  background:
    radial-gradient(circle at 84% 4%, rgba(217, 72, 50, 0.15), transparent 28%),
    radial-gradient(circle at 5% 90%, rgba(63, 109, 133, 0.12), transparent 28%),
    #12251e;
}

.process__grid {
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(255, 250, 241, 0.035) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255, 250, 241, 0.035) 1px, transparent 1px);
  background-size: 72px 72px;
  mask-image: radial-gradient(ellipse 80% 70% at 52% 38%, black 15%, transparent 76%);
  -webkit-mask-image: radial-gradient(ellipse 80% 70% at 52% 38%, black 15%, transparent 76%);
  pointer-events: none;
}

.process .container {
  position: relative;
  z-index: 1;
}

.process-layout {
  display: grid;
  grid-template-columns: minmax(0, 0.95fr) minmax(380px, 1.05fr);
  gap: clamp(48px, 7vw, 92px);
  align-items: start;
}

.process-steps {
  display: flex;
  flex-direction: column;
}

.process-step {
  position: relative;
  display: grid;
  grid-template-columns: 36px minmax(0, 1fr) 28px;
  gap: 14px;
  width: 100%;
  padding: 23px 10px 23px 0;
  border-top: 1px solid rgba(255, 250, 241, 0.14);
  color: rgba(255, 250, 241, 0.58);
  text-align: left;
  transition: color 0.35s ease, padding 0.35s var(--ease), background 0.35s ease;
}

.process-step:last-of-type {
  border-bottom: 1px solid rgba(255, 250, 241, 0.14);
}

.process-step__num {
  padding-top: 3px;
  color: inherit;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.08em;
}

.process-step__body {
  display: flex;
  flex-direction: column;
}

.process-step__head {
  display: flex;
  align-items: baseline;
  gap: 11px;
}

.process-step__head strong {
  font-size: 20px;
  font-weight: 720;
  letter-spacing: -0.03em;
}

.process-step__head small {
  color: rgba(255, 250, 241, 0.48);
  font-size: 9.5px;
  font-weight: 500;
}

.process-step__desc {
  max-height: 0;
  overflow: hidden;
  color: rgba(255, 250, 241, 0.66);
  font-size: 12.5px;
  line-height: 1.8;
  opacity: 0;
  transition: max-height 0.45s var(--ease), opacity 0.35s ease, padding 0.35s ease;
}

.process-step__icon {
  display: grid;
  width: 28px;
  height: 28px;
  place-items: center;
  border: 1px solid rgba(255, 250, 241, 0.18);
  border-radius: 50%;
  opacity: 0;
  transform: rotate(-45deg);
  transition: opacity 0.3s ease, transform 0.3s var(--ease), background 0.3s ease;
}

.process-step__icon svg {
  width: 12px;
  height: 12px;
}

.process-step:hover {
  color: rgba(255, 250, 241, 0.88);
}

.process-step.is-active {
  padding-left: 13px;
  color: var(--paper-3);
  background: linear-gradient(90deg, rgba(255, 250, 241, 0.055), transparent);
}

.process-step.is-active::before {
  position: absolute;
  top: 20px;
  bottom: 20px;
  left: 0;
  width: 2px;
  background: var(--red);
  content: "";
}

.process-step.is-active .process-step__num {
  color: #f2846c;
}

.process-step.is-active .process-step__head small {
  color: rgba(255, 250, 241, 0.5);
}

.process-step.is-active .process-step__desc {
  max-height: 120px;
  padding-top: 7px;
  opacity: 1;
}

.process-step.is-active .process-step__icon {
  color: var(--paper-3);
  background: rgba(217, 72, 50, 0.75);
  border-color: transparent;
  opacity: 1;
  transform: rotate(0);
}

.process-promise {
  display: flex;
  gap: 11px;
  margin-top: 28px;
  padding: 16px;
  border: 1px solid rgba(255, 250, 241, 0.12);
  border-radius: 12px;
  background: rgba(255, 250, 241, 0.035);
}

.process-promise svg {
  width: 16px;
  height: 16px;
  flex: 0 0 16px;
  margin-top: 3px;
  color: #ef8a70;
}

.process-promise p {
  color: rgba(255, 250, 241, 0.64);
  font-size: 11px;
  line-height: 1.8;
}

.process-promise p span {
  display: block;
  color: rgba(255, 250, 241, 0.35);
}

.process-board {
  position: relative;
  overflow: hidden;
  padding: 25px 26px 22px;
  border: 1px solid rgba(255, 250, 241, 0.14);
  border-radius: 22px;
  background: rgba(255, 250, 241, 0.055);
  box-shadow: 0 32px 70px rgba(0, 0, 0, 0.2);
  backdrop-filter: blur(5px);
}

.process-board__glow {
  position: absolute;
  top: -90px;
  right: -80px;
  width: 260px;
  height: 260px;
  border-radius: 50%;
  background: rgba(217, 72, 50, 0.2);
  filter: blur(64px);
  pointer-events: none;
}

.process-board__head {
  position: relative;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  padding-bottom: 17px;
  border-bottom: 1px solid rgba(255, 250, 241, 0.11);
}

.process-board__head > div {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.board-label {
  color: rgba(255, 250, 241, 0.38);
  font-size: 9px;
  letter-spacing: 0.08em;
}

.process-board__head strong {
  color: rgba(255, 250, 241, 0.78);
  font-family: var(--mono);
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.04em;
}

.process-board .status-pill {
  color: #f5a28e;
  background: rgba(217, 72, 50, 0.12);
  border-color: rgba(217, 72, 50, 0.22);
}

.process-board .status-pill.is-done {
  color: #9ee0c0;
  background: rgba(103, 208, 161, 0.1);
  border-color: rgba(103, 208, 161, 0.2);
}

.process-board__title {
  padding: 21px 0 18px;
}

.board-category {
  display: inline-block;
  margin-bottom: 8px;
  color: rgba(255, 250, 241, 0.42);
  font-size: 9px;
  letter-spacing: 0.07em;
}

.process-board__title h3 {
  font-size: 21px;
  font-weight: 750;
  letter-spacing: -0.035em;
}

.process-board__title p {
  display: flex;
  align-items: center;
  gap: 4px;
  margin-top: 8px;
  color: rgba(255, 250, 241, 0.38);
  font-size: 10px;
}

.process-board__title p svg {
  width: 11px;
  height: 11px;
}

.board-list-chip {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin: 0 0 16px;
  padding: 8px 10px;
  border: 1px dashed rgba(255, 250, 241, 0.16);
  border-radius: 8px;
  background: rgba(255, 250, 241, 0.035);
}

.board-list-chip span {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  color: #e9d8b9;
  font-size: 9px;
  font-weight: 600;
}

.board-list-chip svg {
  width: 11px;
  height: 11px;
}

.board-list-chip em {
  color: #f5a28e;
  font-size: 8.5px;
  font-style: normal;
  white-space: nowrap;
}

.board-timeline {
  display: flex;
  padding: 4px 0 6px;
  flex-direction: column;
}

.board-step {
  position: relative;
  display: flex;
  gap: 13px;
  padding-bottom: 19px;
  color: rgba(255, 250, 241, 0.42);
  transition: color 0.35s ease;
}

.board-step:last-child {
  padding-bottom: 0;
}

.board-step::before {
  position: absolute;
  top: 20px;
  bottom: 0;
  left: 10px;
  width: 1px;
  background: rgba(255, 250, 241, 0.11);
  content: "";
}

.board-step:last-child::before {
  display: none;
}

.board-step__dot {
  position: relative;
  z-index: 1;
  display: grid;
  width: 21px;
  height: 21px;
  flex: 0 0 21px;
  place-items: center;
  margin-top: 1px;
  border: 1px solid rgba(255, 250, 241, 0.18);
  border-radius: 50%;
  background: #1a2f27;
  font-family: var(--mono);
  font-size: 8px;
}

.board-step__dot svg {
  width: 10px;
  height: 10px;
  opacity: 0;
}

.board-step > div {
  padding-top: 1px;
}

.board-step strong {
  display: block;
  font-size: 12px;
  font-weight: 620;
  line-height: 1.4;
}

.board-step p {
  margin-top: 2px;
  color: inherit;
  font-size: 10px;
  line-height: 1.55;
  opacity: 0.72;
}

.board-step time {
  display: block;
  margin-top: 2px;
  font-family: var(--mono);
  font-size: 8px;
  opacity: 0.55;
}

.board-step.is-active,
.board-step.is-done {
  color: var(--paper-3);
}

.board-step.is-done .board-step__dot {
  color: #10251d;
  background: #8dd8b7;
  border-color: #8dd8b7;
}

.board-step.is-done .board-step__dot svg {
  opacity: 1;
  stroke-width: 2.5;
}

.board-step.is-active .board-step__dot {
  border-color: #ef8a70;
  color: #ef8a70;
  box-shadow: 0 0 0 4px rgba(217, 72, 50, 0.1);
}

.board-step.is-active .board-step__dot svg {
  opacity: 1;
}

.board-step.is-done::before {
  background: rgba(141, 216, 183, 0.4);
}

.process-board__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-top: 21px;
  padding-top: 17px;
  border-top: 1px solid rgba(255, 250, 241, 0.11);
}

.assignee {
  display: flex;
  align-items: center;
  gap: 9px;
}

.assignee .mini-avatar {
  color: var(--ink);
  background: #e7d7b7;
}

.assignee > div,
.board-sla {
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.assignee small,
.board-sla small {
  color: rgba(255, 250, 241, 0.34);
  font-size: 8px;
}

.assignee strong,
.board-sla strong {
  color: rgba(255, 250, 241, 0.8);
  font-size: 10px;
  font-weight: 600;
}

.board-sla {
  text-align: right;
}

.board-sla strong {
  color: #f5a28e;
}

.process-board__hint {
  margin-top: 15px;
  color: rgba(255, 250, 241, 0.25);
  font-size: 8.5px;
  text-align: center;
  letter-spacing: 0.03em;
}

.process-metrics {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  margin-top: 66px;
  border-top: 1px solid rgba(255, 250, 241, 0.14);
  border-bottom: 1px solid rgba(255, 250, 241, 0.14);
}

.process-metrics > div {
  display: flex;
  padding: 24px 20px;
  align-items: baseline;
  justify-content: center;
  gap: 12px;
  border-right: 1px solid rgba(255, 250, 241, 0.14);
}

.process-metrics > div:last-child {
  border-right: 0;
}

.process-metrics strong {
  color: var(--paper-3);
  font-family: var(--serif);
  font-size: 30px;
  font-weight: 700;
  line-height: 1;
  letter-spacing: -0.04em;
}

.process-metrics strong small {
  margin-left: 2px;
  color: #ef8a70;
  font-family: var(--sans);
  font-size: 10px;
  font-weight: 650;
}

.process-metrics span {
  color: rgba(255, 250, 241, 0.42);
  font-size: 10.5px;
}

.process-bridge {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 26px;
  margin-top: 24px;
  padding: 15px 17px;
  border: 1px dashed rgba(255, 250, 241, 0.15);
  border-radius: 10px;
  background: rgba(255, 250, 241, 0.025);
}

.process-bridge > div {
  display: flex;
  align-items: baseline;
  gap: 12px;
}

.process-bridge span {
  color: #ef8a70;
  font-size: 9.5px;
  font-weight: 600;
  white-space: nowrap;
}

.process-bridge p {
  color: rgba(255, 250, 241, 0.45);
  font-size: 10px;
  line-height: 1.65;
}

.process-bridge a {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: #f5cbb7;
  font-size: 10px;
  font-weight: 600;
  white-space: nowrap;
  transition: color 0.2s ease;
}

.process-bridge a svg {
  width: 12px;
  height: 12px;
  transition: transform 0.2s ease;
}

.process-bridge a:hover {
  color: var(--paper-3);
}

.process-bridge a:hover svg {
  transform: translateX(3px);
}

/* ===== Data dashboard ===== */
.data {
  overflow: hidden;
  background:
    radial-gradient(circle at 8% 12%, rgba(31, 91, 73, 0.08), transparent 26%),
    linear-gradient(180deg, var(--paper) 0%, #f2ebdd 100%);
}

.data::before {
  position: absolute;
  inset: 0;
  background-image: radial-gradient(rgba(20, 35, 29, 0.11) 0.65px, transparent 0.7px);
  background-size: 18px 18px;
  content: "";
  mask-image: linear-gradient(to bottom, black, transparent 28%);
  opacity: 0.45;
  pointer-events: none;
}

.data .container {
  position: relative;
  z-index: 1;
}

.dash {
  overflow: hidden;
  padding: 26px;
  border: 1px solid rgba(255, 250, 241, 0.12);
  border-radius: 26px;
  color: var(--paper-3);
  background:
    radial-gradient(circle at 82% -5%, rgba(217, 72, 50, 0.2), transparent 29%),
    linear-gradient(145deg, #172f27 0%, #10231c 70%);
  box-shadow: 0 36px 80px rgba(24, 35, 27, 0.2);
}

.dash__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  padding-bottom: 21px;
  border-bottom: 1px solid rgba(255, 250, 241, 0.1);
}

.dash__brand {
  display: flex;
  align-items: center;
  gap: 11px;
}

.dash__logo {
  display: grid;
  width: 38px;
  height: 38px;
  place-items: center;
  border: 1px solid rgba(255, 250, 241, 0.12);
  border-radius: 11px;
  color: #ef8a70;
  background: rgba(255, 250, 241, 0.06);
}

.dash__logo svg {
  width: 18px;
  height: 18px;
}

.dash__brand > div {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.dash__brand strong {
  font-size: 16px;
  font-weight: 700;
  letter-spacing: 0.01em;
}

.dash__brand > div > span {
  display: flex;
  align-items: center;
  gap: 5px;
  color: rgba(255, 250, 241, 0.4);
  font-size: 10px;
}

.dash__brand i,
.dash-live i {
  display: inline-block;
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: #7ed9b1;
}

.dash__tabs {
  display: flex;
  padding: 4px;
  gap: 2px;
  border: 1px solid rgba(255, 250, 241, 0.11);
  border-radius: 999px;
  background: rgba(0, 0, 0, 0.12);
}

.dash-tab {
  padding: 7px 16px;
  border-radius: 999px;
  color: rgba(255, 250, 241, 0.52);
  font-size: 12px;
  font-weight: 600;
  transition: color 0.25s ease, background 0.25s ease;
}

.dash-tab:hover {
  color: var(--paper-3);
}

.dash-tab.is-active {
  color: var(--ink);
  background: #f3e7d3;
}

.dash__grid {
  display: grid;
  grid-template-columns: minmax(0, 1.55fr) minmax(255px, 0.75fr);
  gap: 15px;
  margin-top: 18px;
}

.chart-card,
.donut-card {
  border: 1px solid rgba(255, 250, 241, 0.09);
  border-radius: 17px;
  background: rgba(255, 250, 241, 0.045);
}

.chart-card {
  padding: 21px 22px 18px;
}

.chart-card__head,
.donut-card__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 15px;
  margin-bottom: 19px;
}

.chart-card__head span,
.donut-card__head span {
  display: block;
  margin-bottom: 4px;
  color: rgba(255, 250, 241, 0.42);
  font-size: 9.5px;
  letter-spacing: 0.04em;
}

.chart-card__head h3,
.donut-card__head h3 {
  color: rgba(255, 250, 241, 0.92);
  font-size: 17px;
  font-weight: 650;
  letter-spacing: -0.02em;
}

.dash-live {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  color: rgba(255, 250, 241, 0.4);
  font-size: 9px;
  white-space: nowrap;
}

.chart {
  display: flex;
  height: 225px;
  gap: 13px;
}

.chart__y {
  display: flex;
  width: 25px;
  padding: 2px 0 26px;
  flex-direction: column;
  justify-content: space-between;
  color: rgba(255, 250, 241, 0.35);
  font-family: var(--mono);
  font-size: 9.5px;
  line-height: 1;
  text-align: right;
}

.chart__plot {
  position: relative;
  flex: 1;
  min-width: 0;
}

.chart__grid {
  position: absolute;
  top: 2px;
  right: 0;
  bottom: 26px;
  left: 0;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}

.chart__grid i {
  display: block;
  width: 100%;
  height: 1px;
  background: rgba(255, 250, 241, 0.07);
}

.chart__bars {
  position: relative;
  z-index: 1;
  display: grid;
  height: 100%;
  grid-template-columns: repeat(7, 1fr);
  gap: clamp(6px, 1.4vw, 17px);
  align-items: stretch;
}

.bar-col {
  display: flex;
  height: 100%;
  padding-bottom: 1px;
  flex-direction: column;
  justify-content: flex-end;
  align-items: center;
}

.bar-col__track {
  display: flex;
  width: 100%;
  flex: 1;
  align-items: flex-end;
  justify-content: center;
  min-height: 0;
}

.bar-col__fill {
  position: relative;
  width: min(100%, 33px);
  min-height: 4px;
  border-radius: 5px 5px 2px 2px;
  background: rgba(117, 176, 152, 0.5);
  transition: height 0.7s var(--ease), background 0.3s ease;
}

.bar-col__fill::before {
  position: absolute;
  top: 5px;
  right: 5px;
  left: 5px;
  height: 1px;
  background: rgba(255, 255, 255, 0.16);
  content: "";
}

.bar-col__value {
  margin-bottom: 6px;
  color: rgba(255, 250, 241, 0.46);
  font-family: var(--mono);
  font-size: 9.5px;
  line-height: 1;
  transition: color 0.25s ease;
}

.bar-col.is-peak .bar-col__fill {
  background: linear-gradient(180deg, #ed866c, #d94832);
  box-shadow: 0 0 24px rgba(217, 72, 50, 0.24);
}

.bar-col.is-peak .bar-col__value {
  color: #f0a28f;
}

.bar-col:hover .bar-col__fill {
  background: #e3a15e;
}

.bar-col.is-peak:hover .bar-col__fill {
  background: #ee8c74;
}

.bar-col__day {
  height: 26px;
  padding-top: 9px;
  color: rgba(255, 250, 241, 0.4);
  font-size: 9.5px;
  line-height: 1;
  white-space: nowrap;
}

.bar-col.is-today .bar-col__day {
  color: #f0a28f;
}

.chart__note {
  display: flex;
  align-items: flex-start;
  gap: 9px;
  margin-top: 14px;
  padding-top: 13px;
  border-top: 1px solid rgba(255, 250, 241, 0.08);
}

.chart__note-icon {
  display: grid;
  width: 20px;
  height: 20px;
  flex: 0 0 20px;
  place-items: center;
  border-radius: 50%;
  color: #ef8a70;
  background: rgba(217, 72, 50, 0.1);
}

.chart__note-icon svg {
  width: 11px;
  height: 11px;
}

.chart__note p {
  color: rgba(255, 250, 241, 0.54);
  font-size: 10.5px;
  line-height: 1.65;
}

.chart__note p strong {
  color: rgba(255, 250, 241, 0.75);
  font-weight: 600;
}

.donut-card {
  display: flex;
  padding: 21px 20px 17px;
  flex-direction: column;
}

.donut-total {
  padding-top: 3px;
  color: rgba(255, 250, 241, 0.5);
  font-family: var(--mono);
  font-size: 10px;
  white-space: nowrap;
}

.donut-wrap {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 2px 0 12px;
}

.donut {
  position: relative;
  display: grid;
  width: 152px;
  height: 152px;
  place-items: center;
  border-radius: 50%;
  background: conic-gradient(#d94832 0 34%, #d9a24e 34% 60%, #4e8d77 60% 78%, #537f97 78% 90%, #846f9f 90% 100%);
  transition: background 0.6s ease;
}

.donut::before {
  position: absolute;
  inset: 17px;
  border-radius: 50%;
  background: #172c24;
  content: "";
}

.donut::after {
  position: absolute;
  inset: -5px;
  border: 1px solid rgba(255, 250, 241, 0.06);
  border-radius: 50%;
  content: "";
}

.donut__center {
  position: relative;
  z-index: 1;
  display: flex;
  align-items: center;
  flex-direction: column;
}

.donut__center strong {
  font-size: 31px;
  font-weight: 750;
  line-height: 1;
  letter-spacing: -0.05em;
}

.donut__center span {
  margin-top: 5px;
  color: rgba(255, 250, 241, 0.42);
  font-size: 9px;
}

.donut-legend {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px 10px;
  margin-top: auto;
}

.donut-legend li {
  display: flex;
  align-items: center;
  gap: 6px;
  color: rgba(255, 250, 241, 0.56);
  font-size: 9.5px;
  line-height: 1.4;
}

.donut-legend li i {
  width: 5px;
  height: 5px;
  flex: 0 0 5px;
  border-radius: 1px;
}

.donut-legend li strong {
  margin-left: auto;
  color: rgba(255, 250, 241, 0.76);
  font-family: var(--mono);
  font-size: 9px;
  font-weight: 500;
}

.dash__metrics {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
  margin-top: 15px;
}

.dash-metric {
  display: flex;
  min-height: 92px;
  padding: 14px 17px;
  align-items: flex-end;
  justify-content: space-between;
  gap: 10px;
  border: 1px solid rgba(255, 250, 241, 0.09);
  border-radius: 13px;
  background: rgba(255, 250, 241, 0.035);
}

.dash-metric__copy {
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.dash-metric__copy span {
  color: rgba(255, 250, 241, 0.43);
  font-size: 9.5px;
}

.dash-metric__copy strong {
  font-size: 28px;
  font-weight: 700;
  line-height: 1.15;
  letter-spacing: -0.04em;
}

.dash-metric__copy strong small {
  margin-left: 2px;
  color: rgba(255, 250, 241, 0.5);
  font-size: 10px;
  font-weight: 500;
}

.dash-metric__trend {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  padding: 3px 6px;
  border-radius: 999px;
  color: #9ee0c0;
  background: rgba(103, 208, 161, 0.09);
  font-family: var(--mono);
  font-size: 9px;
  white-space: nowrap;
}

.dash-metric__trend.is-down {
  color: #f5a28e;
  background: rgba(217, 72, 50, 0.09);
}

.dash__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  margin-top: 17px;
  padding-top: 15px;
  border-top: 1px solid rgba(255, 250, 241, 0.09);
}

.dash__foot p {
  color: rgba(255, 250, 241, 0.46);
  font-size: 9.5px;
}

.dash__foot p span {
  margin-right: 8px;
  color: #ef8a70;
  font-weight: 600;
}

.dash__foot-tag {
  color: rgba(255, 250, 241, 0.2);
  font-size: 8px;
  white-space: nowrap;
}

/* ===== Class ===== */
.class-section {
  overflow: hidden;
  padding: 120px 0;
  background:
    radial-gradient(circle at 0% 100%, rgba(217, 72, 50, 0.07), transparent 30%),
    #efe5d3;
}

.class-section::before {
  position: absolute;
  top: 0;
  right: 0;
  left: 0;
  height: 1px;
  background: rgba(20, 35, 29, 0.1);
  content: "";
}

.class-section__word {
  position: absolute;
  top: 46%;
  right: -32px;
  color: rgba(20, 35, 29, 0.032);
  font-family: var(--serif);
  font-size: 310px;
  font-weight: 700;
  line-height: 1;
  letter-spacing: -0.14em;
  transform: translateY(-50%);
  pointer-events: none;
  white-space: nowrap;
}

.class-layout {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: minmax(0, 0.95fr) minmax(0, 1.05fr);
  gap: clamp(48px, 7vw, 90px);
  align-items: center;
}

.class-visual {
  position: relative;
  padding: 18px 14px;
}

.chat-card {
  position: relative;
  overflow: hidden;
  border: 1px solid rgba(20, 35, 29, 0.11);
  border-radius: 22px;
  background: #fbf7ee;
  box-shadow: 0 30px 70px rgba(54, 47, 33, 0.14);
  transform: rotate(-1.1deg);
  transition: transform 0.45s var(--ease);
}

.chat-card:hover {
  transform: rotate(0) translateY(-3px);
}

.chat-card__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 15px 17px;
  border-bottom: 1px solid rgba(20, 35, 29, 0.08);
  background: #f5edde;
}

.chat-group {
  display: flex;
  align-items: center;
  gap: 9px;
}

.chat-group__avatar {
  display: grid;
  width: 33px;
  height: 33px;
  place-items: center;
  border-radius: 10px;
  color: var(--paper-3);
  background: var(--jade);
  font-family: var(--serif);
  font-size: 14px;
}

.chat-group > div {
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.chat-group strong {
  font-size: 11px;
  font-weight: 700;
}

.chat-group span {
  color: var(--muted);
  font-size: 8px;
}

.chat-online {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  color: var(--jade);
  font-size: 8px;
}

.chat-online i {
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: var(--jade-2);
}

.chat-card__body {
  padding: 15px 17px 16px;
  background-image: radial-gradient(rgba(20, 35, 29, 0.07) 0.5px, transparent 0.6px);
  background-size: 13px 13px;
}

.chat-date {
  margin-bottom: 14px;
  color: var(--muted-2);
  font-size: 8px;
  text-align: center;
}

.chat-message {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  margin-bottom: 14px;
}

.chat-message--reply {
  margin-left: 20px;
}

.chat-avatar {
  display: grid;
  width: 27px;
  height: 27px;
  flex: 0 0 27px;
  place-items: center;
  border-radius: 8px;
  color: var(--paper-3);
  font-family: var(--serif);
  font-size: 10px;
}

.chat-avatar--student {
  background: var(--blue);
}

.chat-avatar--rep {
  background: var(--red);
}

.chat-bubble {
  max-width: 86%;
  padding: 10px 12px 9px;
  border: 1px solid rgba(20, 35, 29, 0.06);
  border-radius: 4px 12px 12px 12px;
  background: #fff;
  box-shadow: 0 3px 10px rgba(40, 40, 30, 0.04);
}

.chat-message--reply .chat-bubble {
  border-color: rgba(31, 91, 73, 0.1);
  background: #e7f0e9;
}

.chat-bubble strong {
  display: block;
  margin-bottom: 3px;
  color: var(--muted);
  font-size: 8px;
  font-weight: 600;
}

.chat-bubble p {
  color: var(--ink-2);
  font-size: 10.5px;
  line-height: 1.7;
}

.chat-ticket {
  margin-top: 9px;
  padding: 9px 10px;
  border: 1px solid rgba(20, 35, 29, 0.08);
  border-radius: 8px;
  background: rgba(255, 250, 241, 0.9);
}

.chat-ticket__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.chat-ticket__top span {
  display: flex;
  align-items: center;
  gap: 4px;
  color: var(--muted);
  font-family: var(--mono);
  font-size: 7.5px;
}

.chat-ticket__top svg {
  width: 10px;
  height: 10px;
}

.chat-ticket__top em {
  color: var(--red);
  font-size: 7.5px;
  font-style: normal;
  font-weight: 700;
}

.chat-ticket p {
  margin-top: 4px;
  color: var(--ink-2);
  font-size: 8.5px;
}

.chat-ticket__bar {
  height: 3px;
  margin-top: 6px;
  overflow: hidden;
  border-radius: 3px;
  background: rgba(20, 35, 29, 0.08);
}

.chat-ticket__bar i {
  display: block;
  height: 100%;
  border-radius: inherit;
  background: var(--red);
}

.chat-system {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 8px;
  text-align: center;
}

.chat-system span {
  display: grid;
  width: 15px;
  height: 15px;
  place-items: center;
  border-radius: 50%;
  color: var(--jade);
  background: var(--jade-soft);
}

.chat-system svg {
  width: 8px;
  height: 8px;
  stroke-width: 2.5;
}

.chat-card__foot {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 11px 14px;
  border-top: 1px solid rgba(20, 35, 29, 0.08);
  background: #f5edde;
}

.chat-input {
  flex: 1;
  padding: 8px 11px;
  border: 1px solid rgba(20, 35, 29, 0.09);
  border-radius: 8px;
  color: var(--muted-2);
  background: rgba(255, 250, 241, 0.7);
  font-size: 8.5px;
}

.chat-card__foot button {
  display: grid;
  width: 31px;
  height: 31px;
  flex: 0 0 31px;
  place-items: center;
  border-radius: 8px;
  color: var(--paper-3);
  background: var(--red);
  transition: background 0.2s ease, transform 0.2s ease;
}

.chat-card__foot button:hover {
  background: var(--red-deep);
  transform: translateY(-1px);
}

.chat-card__foot button svg {
  width: 14px;
  height: 14px;
}

.class-float {
  position: absolute;
  right: -22px;
  bottom: 3px;
  z-index: 3;
  display: flex;
  width: 146px;
  height: 146px;
  padding: 15px;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  border: 1px solid rgba(20, 35, 29, 0.12);
  border-radius: 50%;
  color: var(--paper-3);
  background: var(--jade);
  box-shadow: 0 18px 36px rgba(31, 91, 73, 0.24);
  transform: rotate(6deg);
}

.class-float::before {
  position: absolute;
  inset: 7px;
  border: 1px dashed rgba(255, 250, 241, 0.24);
  border-radius: 50%;
  content: "";
}

.class-float strong {
  font-family: var(--serif);
  font-size: 34px;
  line-height: 1;
  letter-spacing: -0.04em;
}

.class-float span {
  margin-top: 7px;
  color: rgba(255, 250, 241, 0.7);
  font-size: 8px;
  text-align: center;
}

.class-response {
  position: absolute;
  top: 0;
  left: -19px;
  z-index: 3;
  display: flex;
  padding: 10px 13px;
  align-items: center;
  gap: 10px;
  border: 1px solid rgba(20, 35, 29, 0.08);
  border-radius: 10px;
  background: var(--paper-3);
  box-shadow: var(--shadow-sm);
  transform: rotate(-3deg);
}

.class-response span {
  color: var(--muted);
  font-size: 8px;
}

.class-response strong {
  color: var(--red);
  font-family: var(--serif);
  font-size: 22px;
  line-height: 1;
}

.class-response strong small {
  margin-left: 1px;
  font-family: var(--sans);
  font-size: 8px;
  font-weight: 600;
}

.class-copy h2 {
  margin: 0 0 23px;
}

.class-copy__lead {
  max-width: 510px;
  color: var(--muted);
  font-size: 15px;
  line-height: 1.95;
}

.class-points {
  display: flex;
  margin-top: 30px;
  flex-direction: column;
}

.class-points article {
  display: grid;
  grid-template-columns: 38px minmax(0, 1fr);
  gap: 13px;
  padding: 19px 0;
  border-top: 1px solid rgba(20, 35, 29, 0.12);
}

.class-points article > span {
  padding-top: 4px;
  color: var(--red);
  font-family: var(--mono);
  font-size: 9px;
  letter-spacing: 0.06em;
}

.class-points h3 {
  margin-bottom: 4px;
  font-size: 16px;
  font-weight: 750;
  letter-spacing: -0.02em;
}

.class-points p {
  max-width: 460px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.8;
}

.class-quote {
  position: relative;
  margin-top: 22px;
  padding: 20px 24px;
  border-left: 2px solid var(--red);
  background: rgba(255, 250, 241, 0.42);
}

.class-quote > svg {
  position: absolute;
  top: 18px;
  right: 20px;
  width: 30px;
  height: 30px;
  color: rgba(217, 72, 50, 0.14);
  stroke-width: 1.3;
}

.class-quote p {
  color: var(--ink);
  font-family: var(--serif);
  font-size: 20px;
  font-weight: 700;
  line-height: 1.55;
  letter-spacing: -0.03em;
}

.class-quote cite {
  display: block;
  margin-top: 7px;
  color: var(--muted);
  font-size: 9px;
  font-style: normal;
}

/* ===== Echo wall ===== */
.echo {
  background:
    radial-gradient(circle at 3% 0%, rgba(217, 72, 50, 0.06), transparent 25%),
    var(--paper);
}

.echo-head {
  display: grid;
  grid-template-columns: minmax(0, 0.8fr) minmax(0, 1.2fr);
  gap: 60px;
  align-items: end;
  margin-bottom: 46px;
}

.echo-head__side p {
  max-width: 440px;
  color: var(--muted);
  font-size: 15px;
  line-height: 1.9;
}

.echo-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin-top: 23px;
}

.filter {
  padding: 7px 12px;
  border: 1px solid var(--line);
  border-radius: 999px;
  color: var(--muted);
  font-size: 10.5px;
  font-weight: 600;
  line-height: 1.4;
  transition: color 0.2s ease, border-color 0.2s ease, background 0.2s ease;
}

.filter span {
  margin-left: 3px;
  color: var(--muted-2);
  font-family: var(--mono);
  font-size: 8px;
}

.filter:hover {
  border-color: var(--ink);
  color: var(--ink);
}

.filter.is-active {
  border-color: var(--ink);
  color: var(--paper-3);
  background: var(--ink);
}

.filter.is-active span {
  color: rgba(255, 250, 241, 0.5);
}

.echo-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 15px;
}

.echo-card {
  position: relative;
  display: flex;
  min-height: 330px;
  padding: 23px 23px 19px;
  flex-direction: column;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: rgba(255, 250, 241, 0.72);
  transition: transform 0.35s var(--ease), box-shadow 0.35s ease, background 0.3s ease, opacity 0.25s ease;
}

.echo-card:hover {
  z-index: 2;
  box-shadow: var(--shadow-md);
  transform: translateY(-4px);
}

.echo-card.is-hidden {
  display: none;
}

.echo-card.is-filtering {
  animation: cardIn 0.4s var(--ease) both;
}

@keyframes cardIn {
  from { opacity: 0; transform: translateY(10px) scale(0.99); }
  to { opacity: 1; transform: none; }
}

.echo-card--featured {
  color: var(--paper-3);
  border-color: transparent;
  background:
    radial-gradient(circle at 100% 0%, rgba(255, 250, 241, 0.16), transparent 34%),
    var(--red);
}

.echo-card--green {
  color: var(--paper-3);
  border-color: transparent;
  background:
    radial-gradient(circle at 100% 0%, rgba(255, 250, 241, 0.1), transparent 35%),
    var(--jade);
}

.echo-card__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 20px;
}

.echo-cat {
  padding: 3px 8px;
  border: 1px solid var(--line);
  border-radius: 999px;
  color: var(--muted);
  font-size: 9px;
  font-weight: 600;
  line-height: 1.5;
}

.echo-done {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  color: var(--jade);
  font-size: 9px;
  font-weight: 600;
}

.echo-done svg {
  width: 11px;
  height: 11px;
  stroke-width: 2.4;
}

.echo-card--featured .echo-cat,
.echo-card--green .echo-cat {
  border-color: rgba(255, 250, 241, 0.2);
  color: rgba(255, 250, 241, 0.75);
}

.echo-card--featured .echo-done,
.echo-card--green .echo-done {
  color: #fff1df;
}

.echo-card h3 {
  margin-bottom: 12px;
  font-family: var(--serif);
  font-size: 22px;
  font-weight: 700;
  line-height: 1.48;
  letter-spacing: -0.035em;
}

.echo-card > p {
  color: var(--muted);
  font-size: 12.5px;
  line-height: 1.85;
}

.echo-card--featured > p,
.echo-card--green > p {
  color: rgba(255, 250, 241, 0.64);
}

.echo-quote {
  position: relative;
  margin: 18px 0;
  padding: 14px 15px 13px 29px;
  border-radius: 9px;
  background: rgba(20, 35, 29, 0.045);
}

.echo-quote > span {
  position: absolute;
  top: 6px;
  left: 11px;
  color: var(--red);
  font-family: var(--serif);
  font-size: 24px;
  line-height: 1;
}

.echo-quote p {
  color: var(--ink-2);
  font-size: 11.5px;
  line-height: 1.8;
}

.echo-card--featured .echo-quote,
.echo-card--green .echo-quote {
  background: rgba(255, 250, 241, 0.09);
}

.echo-card--featured .echo-quote > span,
.echo-card--green .echo-quote > span {
  color: #ffd9c2;
}

.echo-card--featured .echo-quote p,
.echo-card--green .echo-quote p {
  color: rgba(255, 250, 241, 0.82);
}

.echo-card__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: auto;
  padding-top: 14px;
  border-top: 1px solid var(--line);
  color: var(--muted-2);
  font-size: 9px;
}

.echo-card__foot > span {
  display: flex;
  align-items: center;
  gap: 6px;
}

.echo-avatar {
  display: grid;
  width: 19px;
  height: 19px;
  place-items: center;
  border-radius: 50%;
  color: var(--paper-3);
  background: var(--jade);
  font-family: var(--serif);
  font-size: 7.5px;
  font-style: normal;
}

.echo-card--featured .echo-card__foot,
.echo-card--green .echo-card__foot {
  border-color: rgba(255, 250, 241, 0.18);
  color: rgba(255, 250, 241, 0.5);
}

.echo-card--featured .echo-avatar,
.echo-card--green .echo-avatar {
  color: var(--ink);
  background: rgba(255, 250, 241, 0.72);
}

.echo-more {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  margin-top: 27px;
  padding-top: 26px;
  border-top: 1px solid var(--line);
}

.echo-more p {
  color: var(--muted);
  font-family: var(--serif);
  font-size: 16px;
}

/* ===== Impact ===== */
.impact {
  position: relative;
  overflow: hidden;
  padding: 115px 0 95px;
  color: var(--paper-3);
  background:
    radial-gradient(circle at 88% 4%, rgba(255, 212, 175, 0.17), transparent 28%),
    radial-gradient(circle at 8% 86%, rgba(119, 26, 13, 0.2), transparent 34%),
    #c3432e;
}

.impact__pattern {
  position: absolute;
  inset: 0;
  background-image:
    radial-gradient(rgba(255, 248, 235, 0.17) 0.7px, transparent 0.75px);
  background-size: 21px 21px;
  mask-image: linear-gradient(90deg, black, transparent 72%);
  opacity: 0.5;
  pointer-events: none;
}

.impact .container {
  position: relative;
  z-index: 1;
}

.impact__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-bottom: 22px;
  border-bottom: 1px solid rgba(255, 248, 235, 0.2);
  color: rgba(255, 248, 235, 0.62);
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0.08em;
}

.impact__top p {
  color: rgba(255, 248, 235, 0.4);
  font-size: 9px;
  font-weight: 500;
  letter-spacing: 0.12em;
}

.impact__layout {
  display: grid;
  grid-template-columns: minmax(0, 0.88fr) minmax(0, 1.12fr);
  gap: clamp(55px, 8vw, 110px);
  padding: 56px 0 45px;
}

.impact__lead {
  position: relative;
  padding-top: 34px;
}

.impact__seal {
  position: absolute;
  top: -20px;
  left: 0;
  display: grid;
  width: 94px;
  height: 94px;
  place-items: center;
  border: 1px solid rgba(255, 248, 235, 0.22);
  border-radius: 50%;
  color: rgba(255, 248, 235, 0.32);
  font-family: var(--serif);
  font-size: 48px;
  transform: rotate(-8deg);
  pointer-events: none;
}

.impact__seal::before {
  position: absolute;
  inset: 6px;
  border: 1px dashed rgba(255, 248, 235, 0.17);
  border-radius: 50%;
  content: "";
}

.impact h2 {
  position: relative;
  margin-bottom: 25px;
  color: #fff7e9;
  font-size: clamp(2.9rem, 4.4vw, 4.3rem);
  z-index: 1;
}

.impact h2 em {
  color: #ffd6bb;
}

.impact__lead > p {
  max-width: 470px;
  color: rgba(255, 248, 235, 0.78);
  font-size: 14px;
  line-height: 1.95;
}

.impact__signature {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin-top: 30px;
}

.impact__signature span {
  padding: 5px 10px;
  border: 1px solid rgba(255, 248, 235, 0.24);
  border-radius: 999px;
  color: rgba(255, 248, 235, 0.68);
  font-size: 9px;
}

.impact__stories {
  display: flex;
  flex-direction: column;
}

.story-card {
  padding: 22px 0;
  border-top: 1px solid rgba(255, 248, 235, 0.22);
}

.story-card:last-child {
  border-bottom: 1px solid rgba(255, 248, 235, 0.22);
}

.story-card__top {
  display: flex;
  align-items: center;
  gap: 11px;
  margin-bottom: 9px;
}

.story-card__top span {
  color: rgba(255, 248, 235, 0.48);
  font-family: var(--mono);
  font-size: 8px;
}

.story-card__top small {
  color: rgba(255, 248, 235, 0.42);
  font-size: 8.5px;
  letter-spacing: 0.03em;
}

.story-card h3 {
  margin-bottom: 7px;
  color: #fff7e9;
  font-family: var(--serif);
  font-size: 21px;
  font-weight: 700;
  letter-spacing: -0.03em;
}

.story-card p {
  max-width: 580px;
  color: rgba(255, 248, 235, 0.7);
  font-size: 11.5px;
  line-height: 1.85;
}

.story-card__meta {
  display: flex;
  align-items: baseline;
  gap: 5px;
  margin-top: 12px;
}

.story-card__meta strong {
  color: #ffdcc2;
  font-family: var(--serif);
  font-size: 22px;
  line-height: 1;
}

.story-card__meta span {
  margin-right: 10px;
  color: rgba(255, 248, 235, 0.68);
  font-size: 8.5px;
}

.story-card__meta em {
  color: rgba(255, 248, 235, 0.33);
  font-size: 8px;
  font-style: normal;
}

.impact__foot {
  display: flex;
  align-items: center;
  gap: 20px;
  padding-top: 23px;
  border-top: 1px solid rgba(255, 248, 235, 0.2);
}

.impact__quote-line {
  width: 42px;
  height: 1px;
  flex: 0 0 auto;
  background: rgba(255, 248, 235, 0.5);
}

.impact__foot > p {
  color: rgba(255, 248, 235, 0.75);
  font-family: var(--serif);
  font-size: 17px;
  line-height: 1.7;
}

.impact__end {
  display: flex;
  gap: 7px;
  margin-left: auto;
}

.impact__end span {
  padding: 4px 9px;
  border: 1px solid rgba(255, 248, 235, 0.22);
  border-radius: 3px;
  color: rgba(255, 248, 235, 0.5);
  font-size: 8px;
  letter-spacing: 0.08em;
}

/* ===== Role gateway ===== */
.role-gateway {
  padding: 0;
  background: var(--paper);
}

.role-gateway__panel {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 0.9fr) minmax(0, 1.1fr);
  gap: 42px 56px;
  padding: 42px 44px 20px;
  overflow: hidden;
  border: 1px solid rgba(255, 250, 241, 0.1);
  border-radius: 24px;
  color: var(--paper-3);
  background:
    radial-gradient(circle at 92% 0%, rgba(217, 72, 50, 0.2), transparent 34%),
    radial-gradient(circle at 5% 92%, rgba(55, 112, 88, 0.16), transparent 33%),
    #13261e;
  box-shadow: 0 34px 80px rgba(20, 34, 25, 0.18);
}

.role-gateway__panel::before {
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(255, 250, 241, 0.035) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255, 250, 241, 0.035) 1px, transparent 1px);
  background-size: 58px 58px;
  mask-image: radial-gradient(ellipse 75% 85% at 30% 50%, black, transparent 75%);
  content: "";
  pointer-events: none;
}

.role-gateway__copy,
.role-gateway__roles,
.role-gateway__foot {
  position: relative;
  z-index: 1;
}

.role-gateway__copy .kicker {
  margin-bottom: 16px;
}

.role-gateway__copy h2 {
  font-size: clamp(2.4rem, 3.7vw, 3.5rem);
  line-height: 1.12;
  letter-spacing: -0.055em;
}

.role-gateway__copy h2 em {
  color: #ff9d83;
  font-family: var(--serif);
  font-style: normal;
  font-weight: 700;
  letter-spacing: -0.06em;
}

.role-gateway__copy > p {
  max-width: 450px;
  margin-top: 16px;
  color: rgba(255, 250, 241, 0.54);
  font-size: 12.5px;
  line-height: 1.9;
}

.role-gateway__login {
  display: inline-flex;
  margin-top: 24px;
  padding: 0 19px;
  min-height: 44px;
  align-items: center;
  gap: 9px;
  border: 1px solid rgba(255, 250, 241, 0.22);
  border-radius: 999px;
  color: var(--paper-3);
  font-size: 11px;
  font-weight: 650;
  transition: border-color 0.2s ease, background 0.2s ease;
}

.role-gateway__login svg {
  width: 14px;
  height: 14px;
  transition: transform 0.2s ease;
}

.role-gateway__login:hover {
  border-color: rgba(255, 250, 241, 0.5);
  background: rgba(255, 250, 241, 0.07);
}

.role-gateway__login:hover svg {
  transform: translateX(3px);
}

.role-gateway__roles {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 9px;
  align-content: center;
}

.gateway-role {
  position: relative;
  display: flex;
  min-height: 118px;
  padding: 16px 16px 14px;
  flex-direction: column;
  align-items: flex-start;
  border: 1px solid rgba(255, 250, 241, 0.12);
  border-radius: 12px;
  background: rgba(255, 250, 241, 0.035);
  transition: border-color 0.25s ease, background 0.25s ease, transform 0.3s var(--ease);
}

.gateway-role:hover {
  border-color: rgba(255, 157, 131, 0.45);
  background: rgba(255, 250, 241, 0.07);
  transform: translateY(-3px);
}

.gateway-role__num {
  position: absolute;
  top: 14px;
  right: 14px;
  color: rgba(255, 250, 241, 0.24);
  font-family: var(--mono);
  font-size: 8px;
}

.gateway-role__icon {
  display: grid;
  width: 30px;
  height: 30px;
  margin-bottom: 11px;
  place-items: center;
  border-radius: 8px;
  color: #ef8a70;
  background: rgba(217, 72, 50, 0.12);
}

.gateway-role:nth-child(2) .gateway-role__icon { color: #9fc2d1; background: rgba(63, 109, 133, 0.17); }
.gateway-role:nth-child(3) .gateway-role__icon { color: #e0a6b1; background: rgba(176, 91, 109, 0.16); }
.gateway-role:nth-child(4) .gateway-role__icon { color: #9ee0c0; background: rgba(103, 208, 161, 0.11); }

.gateway-role__icon svg {
  width: 15px;
  height: 15px;
}

.gateway-role strong {
  font-size: 14px;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.gateway-role small {
  margin-top: 3px;
  color: rgba(255, 250, 241, 0.37);
  font-size: 8.5px;
}

.gateway-role__arrow {
  position: absolute;
  right: 13px;
  bottom: 13px;
  width: 14px;
  height: 14px;
  color: rgba(255, 250, 241, 0.3);
  transition: color 0.2s ease, transform 0.2s ease;
}

.gateway-role:hover .gateway-role__arrow {
  color: #ff9d83;
  transform: translate(2px, -2px);
}

.role-gateway__foot {
  grid-column: 1 / -1;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding-top: 16px;
  border-top: 1px solid rgba(255, 250, 241, 0.1);
  color: rgba(255, 250, 241, 0.3);
  font-size: 8px;
}

.role-gateway__foot span:first-child {
  display: flex;
  align-items: center;
  gap: 6px;
}

.role-gateway__foot i {
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: #7ed9b1;
}

/* ===== CTA ===== */
.cta {
  position: relative;
  overflow: hidden;
  padding: 125px 0;
  background:
    radial-gradient(circle at 88% 40%, rgba(217, 72, 50, 0.08), transparent 29%),
    var(--paper);
}

.cta::before {
  position: absolute;
  top: 50%;
  left: 50%;
  width: 1px;
  height: 1px;
  box-shadow: 0 0 0 1px transparent;
  content: "";
}

.cta__inner {
  display: grid;
  grid-template-columns: minmax(0, 1.05fr) minmax(360px, 0.95fr);
  gap: 50px;
  align-items: center;
}

.cta h2 {
  margin-bottom: 23px;
  font-size: clamp(3.3rem, 5.6vw, 5.6rem);
  line-height: 1.05;
  letter-spacing: -0.07em;
}

.cta h2 em {
  position: relative;
  color: var(--red);
}

.cta__copy > p {
  max-width: 540px;
  color: var(--muted);
  font-size: 15px;
  line-height: 1.95;
}

.cta__actions {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-top: 32px;
}

.cta__note {
  display: flex;
  align-items: center;
  gap: 7px;
  margin-top: 22px;
  color: var(--muted);
  font-size: 10.5px;
}

.cta__note strong {
  color: var(--red);
  font-family: var(--mono);
  font-size: 11px;
}

.cta__visual {
  position: relative;
  display: flex;
  min-height: 440px;
  align-items: center;
  justify-content: center;
}

.cta-orbit {
  position: relative;
  display: grid;
  width: 380px;
  height: 380px;
  max-width: 100%;
  place-items: center;
  border: 1px solid rgba(20, 35, 29, 0.13);
  border-radius: 50%;
}

.cta-orbit::before,
.cta-orbit::after {
  position: absolute;
  border-radius: 50%;
  content: "";
}

.cta-orbit::before {
  inset: 28px;
  border: 1px dashed rgba(20, 35, 29, 0.12);
  animation: orbit 70s linear infinite;
}

.cta-orbit::after {
  inset: 80px;
  border: 1px solid rgba(217, 72, 50, 0.15);
}

.cta-orbit__text {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  overflow: visible;
}

.cta-orbit__text text {
  fill: var(--ink-2);
  stroke: none;
  font-family: var(--sans);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.22em;
}

.cta-orbit__center {
  position: relative;
  z-index: 2;
  display: flex;
  width: 190px;
  height: 190px;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  border-radius: 50%;
  color: var(--paper-3);
  background:
    radial-gradient(circle at 65% 20%, rgba(255, 255, 255, 0.16), transparent 40%),
    var(--red);
  box-shadow: 0 24px 60px rgba(217, 72, 50, 0.25);
}

.cta-orbit__center span {
  color: rgba(255, 248, 237, 0.68);
  font-size: 10px;
  letter-spacing: 0.08em;
}

.cta-orbit__center strong {
  margin-top: 5px;
  font-family: var(--serif);
  font-size: 24px;
  font-weight: 700;
  letter-spacing: -0.04em;
}

.cta-orbit__center svg {
  width: 17px;
  height: 17px;
  margin-top: 13px;
  transition: transform 0.3s var(--ease);
}

.cta-orbit__center:hover svg {
  transform: translate(3px, -3px);
}

.cta-dot {
  position: absolute;
  width: 10px;
  height: 10px;
  border: 2px solid var(--paper);
  border-radius: 50%;
  background: var(--jade);
  z-index: 3;
}

.cta-dot--one {
  top: 44px;
  right: 56px;
}

.cta-dot--two {
  bottom: 71px;
  left: 30px;
  background: var(--gold);
}

.cta-ticket {
  position: absolute;
  right: -8px;
  bottom: 22px;
  z-index: 4;
  display: flex;
  width: 190px;
  padding: 14px 16px;
  flex-direction: column;
  border: 1px solid rgba(20, 35, 29, 0.1);
  border-radius: 8px;
  background: rgba(255, 250, 241, 0.92);
  box-shadow: var(--shadow-sm);
  transform: rotate(4deg);
  backdrop-filter: blur(7px);
}

.cta-ticket::before {
  position: absolute;
  top: 50%;
  left: -5px;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--paper);
  content: "";
  transform: translateY(-50%);
}

.cta-ticket span {
  color: var(--muted-2);
  font-size: 8px;
}

.cta-ticket strong {
  margin-top: 3px;
  font-family: var(--serif);
  font-size: 13px;
  letter-spacing: -0.02em;
}

.cta-ticket small {
  margin-top: 9px;
  padding-top: 7px;
  border-top: 1px dashed var(--line);
  color: var(--red);
  font-size: 7.5px;
  letter-spacing: 0.06em;
}

/* ===== Footer ===== */
.footer {
  color: var(--paper-3);
  background: #101e18;
}

.footer__main {
  display: grid;
  grid-template-columns: 1.4fr 0.7fr 0.85fr 1.05fr;
  gap: 44px;
  padding: 64px 0 48px;
}

.brand--footer {
  color: var(--red);
}

.brand--footer .brand__text strong {
  color: var(--paper-3);
}

.brand--footer .brand__text small {
  color: rgba(255, 250, 241, 0.35);
}

.footer__brand > p {
  margin-top: 18px;
  color: rgba(255, 250, 241, 0.48);
  font-size: 11.5px;
  line-height: 1.9;
}

.footer__focus {
  margin-top: 22px !important;
  color: #f4ead8 !important;
  font-size: 18px !important;
  font-weight: 650;
  line-height: 1.65 !important;
  letter-spacing: 0.02em;
}

.footer__slogan {
  display: inline-block;
  margin-top: 21px;
  padding: 5px 10px;
  border: 1px solid rgba(255, 250, 241, 0.13);
  border-radius: 3px;
  color: rgba(255, 250, 241, 0.4);
  font-size: 8px;
  letter-spacing: 0.08em;
}

.footer__col {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 9px;
}

.footer__col h3 {
  margin-bottom: 6px;
  color: rgba(255, 250, 241, 0.34);
  font-size: 9px;
  font-weight: 600;
  letter-spacing: 0.1em;
}

.footer__col a,
.footer__col button {
  padding: 0;
  color: rgba(255, 250, 241, 0.68);
  font-size: 11px;
  line-height: 1.7;
  text-align: left;
  transition: color 0.2s ease;
}

.footer__col a:hover,
.footer__col button:hover {
  color: #ef8a70;
}

.footer__col--contact p {
  color: rgba(255, 250, 241, 0.45);
  font-size: 10px;
  line-height: 1.75;
}

.footer__col--contact p span {
  display: inline-block;
  width: 29px;
  margin-right: 4px;
  color: rgba(255, 250, 241, 0.28);
  font-size: 8px;
}

.footer__org {
  margin-top: 7px;
  padding-top: 8px;
  border-top: 1px solid rgba(255, 250, 241, 0.1);
  color: rgba(255, 250, 241, 0.35);
  font-size: 8.5px;
}

.footer__bottom {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  padding: 19px 0 22px;
  border-top: 1px solid rgba(255, 250, 241, 0.1);
  color: rgba(255, 250, 241, 0.27);
  font-size: 8.5px;
}

.footer__bottom p:nth-child(2) {
  margin-left: auto;
  color: rgba(255, 250, 241, 0.2);
}

.footer__bottom a {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  color: rgba(255, 250, 241, 0.4);
  transition: color 0.2s ease;
}

.footer__bottom a:hover {
  color: var(--paper-3);
}

.footer__bottom svg {
  width: 11px;
  height: 11px;
}

.back-top {
  position: fixed;
  right: 24px;
  bottom: 24px;
  z-index: 80;
  display: grid;
  width: 43px;
  height: 43px;
  place-items: center;
  border: 1px solid var(--line);
  border-radius: 50%;
  color: var(--ink);
  background: rgba(255, 250, 241, 0.92);
  box-shadow: 0 8px 22px rgba(23, 34, 25, 0.12);
  opacity: 0;
  transform: translateY(12px);
  transition: opacity 0.3s ease, transform 0.3s var(--ease), background 0.2s ease;
  pointer-events: none;
  backdrop-filter: blur(8px);
}

.back-top.is-visible {
  opacity: 1;
  transform: translateY(0);
  pointer-events: auto;
}

.back-top:hover {
  background: var(--red);
  color: var(--paper-3);
}

.back-top svg {
  width: 16px;
  height: 16px;
}

/* ===== Reveal ===== */
.js .reveal {
  opacity: 0;
  transform: translateY(22px);
  transition: opacity 0.8s var(--ease) var(--delay, 0s), transform 0.8s var(--ease) var(--delay, 0s);
}

.js .reveal.is-visible {
  opacity: 1;
  transform: none;
}

/* ===== Modal ===== */
.modal {
  position: fixed;
  inset: 0;
  z-index: 300;
  display: flex;
  padding: 22px;
  align-items: center;
  justify-content: center;
  visibility: hidden;
  opacity: 0;
  transition: opacity 0.3s ease, visibility 0.3s ease;
}

.modal.is-open {
  visibility: visible;
  opacity: 1;
}

.modal__scrim {
  position: absolute;
  inset: 0;
  background: rgba(10, 20, 15, 0.62);
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
}

.modal__panel {
  position: relative;
  z-index: 1;
  width: min(760px, 100%);
  max-height: calc(100vh - 44px);
  padding: 28px 30px 24px;
  overflow-x: hidden;
  overflow-y: auto;
  border: 1px solid rgba(255, 250, 241, 0.4);
  border-radius: 22px;
  background:
    radial-gradient(circle at 100% 0%, rgba(217, 72, 50, 0.06), transparent 24%),
    var(--paper);
  box-shadow: 0 40px 110px rgba(0, 0, 0, 0.32);
  transform: translateY(20px) scale(0.985);
  transition: transform 0.4s var(--ease);
  scrollbar-width: thin;
  scrollbar-color: rgba(20, 35, 29, 0.25) transparent;
}

.modal.is-open .modal__panel {
  transform: translateY(0) scale(1);
}

.modal__panel--track {
  width: min(620px, 100%);
}

.modal__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 20px;
}

.modal__eyebrow {
  display: flex;
  align-items: center;
  gap: 7px;
  margin-bottom: 8px;
  color: var(--red);
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.12em;
}

.modal__head h2 {
  font-size: 28px;
  font-weight: 800;
  letter-spacing: -0.045em;
}

.modal__close {
  flex: 0 0 40px;
  margin-top: 1px;
}

.report-progress {
  display: flex;
  align-items: center;
  margin: 24px 0 23px;
  padding: 13px 16px;
  gap: 12px;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: rgba(255, 250, 241, 0.52);
}

.report-progress__step {
  display: flex;
  align-items: center;
  gap: 7px;
  color: var(--muted-2);
  font-size: 10.5px;
  white-space: nowrap;
}

.report-progress__step span {
  display: grid;
  width: 19px;
  height: 19px;
  place-items: center;
  border: 1px solid var(--line);
  border-radius: 50%;
  font-family: var(--mono);
  font-size: 8px;
}

.report-progress__step.is-active,
.report-progress__step.is-done {
  color: var(--ink);
  font-weight: 700;
}

.report-progress__step.is-active span {
  border-color: var(--red);
  color: var(--paper-3);
  background: var(--red);
}

.report-progress__step.is-done span {
  border-color: var(--jade);
  color: var(--paper-3);
  background: var(--jade);
}

.report-progress > i {
  width: 18px;
  height: 1px;
  background: var(--line);
}

.report-form {
  position: relative;
}

.form-step {
  display: none;
}

.form-step.is-active {
  display: block;
  animation: fadeUp 0.35s var(--ease);
}

@keyframes fadeUp {
  from { opacity: 0; transform: translateY(7px); }
  to { opacity: 1; transform: none; }
}

.form-section {
  margin-bottom: 20px;
}

.form-label-row {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 9px;
}

.form-label-row label,
.form-section > label {
  display: block;
  margin-bottom: 8px;
  color: var(--ink);
  font-size: 13px;
  font-weight: 700;
}

.form-label-row label {
  margin-bottom: 0;
}

.form-label-row label > span {
  color: var(--red);
}

.form-label-row small {
  color: var(--muted-2);
  font-size: 9.5px;
  font-weight: 400;
}

.form-label-row small span {
  font-family: var(--mono);
}

.optional {
  margin-left: 4px;
  color: var(--muted-2);
  font-size: 8.5px;
  font-weight: 400;
}

.category-options {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
}

.category-option {
  cursor: pointer;
}

.category-option input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
  pointer-events: none;
}

.category-option__inner {
  position: relative;
  display: flex;
  min-height: 98px;
  padding: 13px;
  flex-direction: column;
  border: 1px solid var(--line);
  border-radius: 11px;
  background: rgba(255, 250, 241, 0.55);
  transition: border-color 0.2s ease, background 0.2s ease, transform 0.2s ease;
}

.category-option:hover .category-option__inner {
  border-color: rgba(20, 35, 29, 0.3);
  background: var(--paper-3);
}

.category-option input:focus-visible + .category-option__inner {
  outline: 2px solid var(--red);
  outline-offset: 2px;
}

.category-option input:checked + .category-option__inner {
  border-color: var(--red);
  background: #fdf0e8;
  box-shadow: inset 0 0 0 1px var(--red);
}

.cat-icon {
  display: grid;
  width: 27px;
  height: 27px;
  margin-bottom: 7px;
  place-items: center;
  border-radius: 7px;
  color: var(--red);
  background: var(--red-soft);
}

.cat-icon svg {
  width: 14px;
  height: 14px;
}

.category-option:nth-child(2) .cat-icon,
.category-option:nth-child(6) .cat-icon {
  color: var(--jade);
  background: var(--jade-soft);
}

.category-option:nth-child(3) .cat-icon {
  color: var(--gold);
  background: var(--gold-soft);
}

.category-option:nth-child(4) .cat-icon {
  color: var(--blue);
  background: var(--blue-soft);
}

.category-option:nth-child(5) .cat-icon {
  color: var(--violet);
  background: var(--violet-soft);
}

.category-option__inner strong {
  font-size: 12.5px;
  font-weight: 700;
}

.category-option__inner small {
  margin-top: 1px;
  color: var(--muted-2);
  font-size: 9px;
}

.category-option__inner > i {
  position: absolute;
  top: 11px;
  right: 11px;
  display: grid;
  width: 15px;
  height: 15px;
  place-items: center;
  border: 1px solid var(--line);
  border-radius: 50%;
  color: transparent;
  background: var(--paper-3);
}

.category-option__inner > i svg {
  width: 9px;
  height: 9px;
  stroke-width: 2.5;
}

.category-option input:checked + .category-option__inner > i {
  border-color: var(--red);
  color: var(--paper-3);
  background: var(--red);
}

.urgency-options {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
}

.urgency-options label {
  cursor: pointer;
}

.urgency-options input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
}

.urgency-options label > span {
  display: flex;
  padding: 11px 14px;
  flex-direction: column;
  border: 1px solid var(--line);
  border-radius: 9px;
  color: var(--ink-2);
  background: rgba(255, 250, 241, 0.55);
  font-size: 12px;
  font-weight: 700;
  transition: border-color 0.2s ease, background 0.2s ease;
}

.urgency-options label > span small {
  margin-top: 1px;
  color: var(--muted-2);
  font-size: 9px;
  font-weight: 400;
}

.urgency-options input:checked + span {
  border-color: var(--ink);
  background: var(--paper-3);
  box-shadow: inset 0 0 0 1px var(--ink);
}

.urgency-options input[value="紧急"]:checked + span {
  border-color: var(--red);
  box-shadow: inset 0 0 0 1px var(--red);
}

.text-input,
.text-area {
  width: 100%;
  padding: 12px 14px;
  border: 1px solid var(--line);
  border-radius: 9px;
  color: var(--ink);
  background: rgba(255, 250, 241, 0.65);
  font-size: 13px;
  line-height: 1.6;
  transition: border-color 0.2s ease, box-shadow 0.2s ease, background 0.2s ease;
  outline: none;
}

.text-input::placeholder,
.text-area::placeholder {
  color: #a3aba4;
}

.text-input:focus,
.text-area:focus {
  border-color: var(--red);
  background: var(--paper-3);
  box-shadow: 0 0 0 3px rgba(217, 72, 50, 0.08);
}

.text-area {
  min-height: 122px;
  resize: vertical;
}

.text-input.is-error,
.text-area.is-error {
  border-color: var(--red);
  background: #fdf1ed;
}

.field-error {
  min-height: 0;
  margin-top: 5px;
  color: var(--red);
  font-size: 10.5px;
  line-height: 1.4;
}

.field-error:empty {
  display: none;
}

.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

.form-grid .form-section {
  margin-bottom: 20px;
}

.form-grid .form-section > label {
  margin-bottom: 8px;
}

.upload-zone,
.form-section > label.upload-zone {
  display: flex;
  padding: 13px 14px;
  align-items: center;
  gap: 11px;
  border: 1px dashed rgba(20, 35, 29, 0.23);
  border-radius: 10px;
  background: rgba(255, 250, 241, 0.38);
  cursor: pointer;
  transition: border-color 0.2s ease, background 0.2s ease;
}

.upload-zone:hover {
  border-color: var(--red);
  background: rgba(255, 250, 241, 0.65);
}

.upload-zone input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
}

.upload-zone__icon {
  display: grid;
  width: 31px;
  height: 31px;
  flex: 0 0 31px;
  place-items: center;
  border-radius: 8px;
  color: var(--red);
  background: var(--red-soft);
}

.upload-zone__icon svg {
  width: 15px;
  height: 15px;
}

.upload-zone > span:nth-of-type(2) {
  display: flex;
  flex: 1;
  flex-direction: column;
  gap: 1px;
}

.upload-zone strong {
  font-size: 11.5px;
  font-weight: 650;
}

.upload-zone small {
  color: var(--muted-2);
  font-size: 9.5px;
}

.upload-zone__action {
  color: var(--red);
  font-size: 10px;
  font-weight: 650;
}

.upload-preview {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin-top: 8px;
}

.upload-preview__item {
  position: relative;
  width: 63px;
  height: 63px;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 8px;
}

.upload-preview__item img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.upload-preview__item button {
  position: absolute;
  top: 3px;
  right: 3px;
  display: grid;
  width: 16px;
  height: 16px;
  place-items: center;
  border-radius: 50%;
  color: var(--paper-3);
  background: rgba(20, 35, 29, 0.7);
}

.upload-preview__item button svg {
  width: 9px;
  height: 9px;
  stroke-width: 2.3;
}

.anonymous-row {
  display: flex;
  margin-bottom: 17px;
  padding: 13px 14px;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: rgba(255, 250, 241, 0.38);
}

.anonymous-row strong {
  font-size: 12px;
  font-weight: 700;
}

.anonymous-row p {
  margin-top: 2px;
  color: var(--muted-2);
  font-size: 9.2px;
  line-height: 1.5;
}

.switch {
  position: relative;
  width: 37px;
  height: 21px;
  flex: 0 0 37px;
  cursor: pointer;
}

.switch input {
  position: absolute;
  opacity: 0;
}

.switch span {
  position: absolute;
  inset: 0;
  border-radius: 999px;
  background: #d8d4c9;
  transition: background 0.25s ease;
}

.switch span::after {
  position: absolute;
  top: 3px;
  left: 3px;
  width: 15px;
  height: 15px;
  border-radius: 50%;
  background: #fff;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.2);
  content: "";
  transition: transform 0.25s var(--ease);
}

.switch input:checked + span {
  background: var(--jade);
}

.switch input:checked + span::after {
  transform: translateX(16px);
}

.contact-field.is-hidden {
  display: none;
}

.form-error {
  display: none;
  padding: 9px 11px;
  border: 1px solid rgba(217, 72, 50, 0.2);
  border-radius: 8px;
  color: var(--red-deep);
  background: #f9e7e1;
  font-size: 10.5px;
}

.form-error.is-visible {
  display: block;
}

.modal__actions {
  position: sticky;
  bottom: 0;
  z-index: 5;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 9px;
  margin-top: 20px;
  padding: 14px 0 4px;
  border-top: 1px solid var(--line);
  background: linear-gradient(180deg, rgba(247, 242, 232, 0.1), var(--paper) 24%);
}

.modal__actions .btn--ghost {
  margin-right: auto;
}

.modal__actions .btn {
  min-height: 46px;
  font-size: 13px;
}

.form-step[data-step="1"] + .form-error {
  margin-top: 0;
}

/* Review */
.review {
  padding: 2px 0 4px;
}

.review__head {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 17px;
  padding: 13px 14px;
  border-radius: 10px;
  background: var(--jade-soft);
}

.review__icon {
  display: grid;
  width: 34px;
  height: 34px;
  flex: 0 0 34px;
  place-items: center;
  border-radius: 9px;
  color: var(--jade);
  background: rgba(255, 250, 241, 0.7);
}

.review__icon svg {
  width: 17px;
  height: 17px;
}

.review__head h3 {
  font-size: 14px;
  font-weight: 750;
}

.review__head p {
  margin-top: 2px;
  color: var(--muted);
  font-size: 9.5px;
}

.review__list {
  border-top: 1px solid var(--line);
}

.review__list > div {
  display: grid;
  grid-template-columns: 92px minmax(0, 1fr);
  gap: 15px;
  padding: 10px 2px;
  border-bottom: 1px solid var(--line);
}

.review__list dt {
  color: var(--muted-2);
  font-size: 10.5px;
}

.review__list dd {
  color: var(--ink-2);
  font-size: 12px;
  line-height: 1.6;
  word-break: break-word;
}

.review__promise {
  display: flex;
  align-items: flex-start;
  gap: 7px;
  margin-top: 14px;
  color: var(--muted);
  font-size: 9.5px;
  line-height: 1.6;
}

.review__promise svg {
  width: 13px;
  height: 13px;
  flex: 0 0 13px;
  margin-top: 1px;
  color: var(--jade);
}

/* Success */
.report-success {
  padding: 3px 0 2px;
  text-align: center;
  animation: fadeUp 0.4s var(--ease);
}

.success-mark {
  display: grid;
  width: 58px;
  height: 58px;
  margin: 4px auto 15px;
  place-items: center;
  border-radius: 50%;
  color: var(--paper-3);
  background: var(--jade);
  box-shadow: 0 0 0 8px rgba(31, 91, 73, 0.08);
  animation: successPop 0.5s var(--ease);
}

@keyframes successPop {
  0% { transform: scale(0.6); opacity: 0; }
  70% { transform: scale(1.06); }
  100% { transform: scale(1); opacity: 1; }
}

.success-mark svg {
  width: 26px;
  height: 26px;
  stroke-width: 2;
}

.success-eyebrow {
  color: var(--jade);
  font-size: 9px;
  font-weight: 700;
  letter-spacing: 0.12em;
}

.report-success h2 {
  margin: 8px 0 10px;
  font-size: 29px;
  line-height: 1.28;
  letter-spacing: -0.045em;
}

.report-success > p {
  max-width: 450px;
  margin: 0 auto;
  color: var(--muted);
  font-size: 11.5px;
  line-height: 1.8;
}

.ticket-number {
  display: inline-flex;
  margin: 17px auto 19px;
  padding: 10px 14px;
  align-items: center;
  gap: 11px;
  border: 1px dashed rgba(20, 35, 29, 0.23);
  border-radius: 9px;
  color: var(--ink);
  background: rgba(255, 250, 241, 0.7);
  transition: border-color 0.2s ease, background 0.2s ease;
}

.ticket-number:hover {
  border-color: var(--red);
  background: var(--paper-3);
}

.ticket-number span {
  color: var(--muted);
  font-size: 9px;
}

.ticket-number strong {
  font-family: var(--mono);
  font-size: 13px;
  letter-spacing: 0.04em;
}

.ticket-number svg {
  width: 13px;
  height: 13px;
  color: var(--muted);
}

.success-timeline {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  margin: 4px 0 21px;
  padding: 15px 10px;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: rgba(255, 250, 241, 0.42);
  text-align: left;
}

.success-timeline__item {
  position: relative;
  display: flex;
  gap: 7px;
  align-items: flex-start;
}

.success-timeline__item::before {
  position: absolute;
  top: 10px;
  right: 9px;
  left: 27px;
  height: 1px;
  background: var(--line);
  content: "";
}

.success-timeline__item:last-child::before {
  display: none;
}

.success-timeline__item > span {
  position: relative;
  z-index: 1;
  display: grid;
  width: 20px;
  height: 20px;
  flex: 0 0 20px;
  place-items: center;
  border: 1px solid var(--line);
  border-radius: 50%;
  color: var(--muted-2);
  background: var(--paper);
  font-family: var(--mono);
  font-size: 7px;
}

.success-timeline__item.is-done > span {
  border-color: var(--jade);
  color: var(--paper-3);
  background: var(--jade);
}

.success-timeline__item svg {
  width: 10px;
  height: 10px;
  stroke-width: 2.4;
}

.success-timeline__item p {
  display: flex;
  min-width: 0;
  flex-direction: column;
  gap: 1px;
}

.success-timeline__item strong {
  font-size: 10px;
  font-weight: 700;
}

.success-timeline__item small {
  color: var(--muted-2);
  font-size: 8.5px;
  line-height: 1.4;
}

.success-actions {
  display: flex;
  justify-content: center;
  gap: 9px;
}

.success-actions .btn {
  min-height: 46px;
  font-size: 12px;
}

/* Track */
.track-form {
  margin-top: 21px;
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: rgba(255, 250, 241, 0.5);
}

.track-form > label {
  display: block;
  margin-bottom: 7px;
  font-size: 11.5px;
  font-weight: 700;
}

.track-input {
  display: flex;
  gap: 7px;
}

.track-input .text-input {
  flex: 1;
  padding: 10px 12px;
  font-family: var(--mono);
  font-size: 12px;
}

.track-input .btn {
  min-height: 43px;
  padding: 0 17px;
  border-radius: 9px;
  font-size: 11px;
}

.track-hint {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 8px;
  color: var(--muted-2);
  font-size: 9px;
}

.track-hint button {
  padding: 0;
  color: var(--red);
  font-family: var(--mono);
  font-size: 9px;
  text-decoration: underline;
  text-underline-offset: 2px;
}

#localTicketHint {
  color: var(--jade);
}

.track-empty {
  padding: 34px 20px 15px;
  text-align: center;
}

.track-empty > span {
  display: grid;
  width: 48px;
  height: 48px;
  margin: 0 auto 11px;
  place-items: center;
  border-radius: 50%;
  color: var(--muted);
  background: var(--paper-2);
}

.track-empty > span svg {
  width: 20px;
  height: 20px;
}

.track-empty p {
  color: var(--ink-2);
  font-size: 13px;
  font-weight: 600;
}

.track-empty small {
  display: block;
  margin-top: 4px;
  color: var(--muted-2);
  font-size: 9.5px;
}

.track-result {
  margin-top: 18px;
  padding-top: 18px;
  border-top: 1px solid var(--line);
  animation: fadeUp 0.35s var(--ease);
}

.track-result__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 18px;
}

.track-result__id {
  color: var(--muted);
  font-family: var(--mono);
  font-size: 10px;
}

.track-result__head h3 {
  margin-top: 4px;
  font-size: 18px;
  font-weight: 750;
  letter-spacing: -0.03em;
}

.track-result__head p {
  display: flex;
  align-items: center;
  gap: 4px;
  margin-top: 4px;
  color: var(--muted-2);
  font-size: 10px;
}

.track-result__head p svg {
  width: 10px;
  height: 10px;
}

.track-actors {
  display: flex;
  align-items: center;
  gap: 24px;
  margin: 15px 0;
  padding: 11px 13px;
  border-radius: 9px;
  background: var(--paper-2);
}

.track-actors > div {
  display: flex;
  align-items: center;
  gap: 7px;
}

.track-actors p {
  display: flex;
  flex-direction: column;
  gap: 0;
}

.track-actors small {
  color: var(--muted-2);
  font-size: 8.5px;
}

.track-actors strong {
  font-size: 10px;
  font-weight: 650;
}

.track-timeline {
  display: flex;
  padding: 4px 0 7px;
  flex-direction: column;
}

.track-step {
  position: relative;
  display: flex;
  gap: 11px;
  padding-bottom: 16px;
  color: var(--muted-2);
}

.track-step::before {
  position: absolute;
  top: 22px;
  bottom: 0;
  left: 10px;
  width: 1px;
  background: var(--line);
  content: "";
}

.track-step:last-child {
  padding-bottom: 0;
}

.track-step:last-child::before {
  display: none;
}

.track-step > span {
  position: relative;
  z-index: 1;
  display: grid;
  width: 21px;
  height: 21px;
  flex: 0 0 21px;
  place-items: center;
  margin-top: 1px;
  border: 1px solid var(--line);
  border-radius: 50%;
  background: var(--paper);
  font-family: var(--mono);
  font-size: 7px;
}

.track-step svg {
  width: 10px;
  height: 10px;
  stroke-width: 2.4;
}

.track-step.is-done > span {
  border-color: var(--jade);
  color: var(--paper-3);
  background: var(--jade);
}

.track-step.is-current > span {
  border: 2px solid var(--red);
  box-shadow: 0 0 0 4px rgba(217, 72, 50, 0.08);
}

.track-step.is-done,
.track-step.is-current {
  color: var(--ink-2);
}

.track-step.is-done::before {
  background: rgba(31, 91, 73, 0.35);
}

.track-step strong {
  display: block;
  font-size: 12px;
  font-weight: 650;
}

.track-step p {
  margin-top: 1px;
  color: var(--muted);
  font-size: 9.5px;
  line-height: 1.55;
}

.track-step time {
  display: block;
  margin-top: 2px;
  color: var(--muted-2);
  font-family: var(--mono);
  font-size: 8.5px;
}

.track-result__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  margin-top: 13px;
  padding-top: 12px;
  border-top: 1px solid var(--line);
}

.track-result__foot p {
  display: flex;
  align-items: center;
  gap: 6px;
  color: var(--muted-2);
  font-size: 9px;
}

.track-result__foot .text-link {
  font-size: 10px;
}

/* Toast */
.toast {
  position: fixed;
  bottom: 26px;
  left: 50%;
  z-index: 500;
  display: flex;
  padding: 10px 15px 10px 10px;
  align-items: center;
  gap: 9px;
  border: 1px solid rgba(255, 250, 241, 0.12);
  border-radius: 999px;
  color: var(--paper-3);
  background: rgba(20, 35, 29, 0.94);
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.2);
  opacity: 0;
  transform: translate(-50%, 14px);
  transition: opacity 0.3s ease, transform 0.35s var(--ease);
  pointer-events: none;
  backdrop-filter: blur(8px);
}

.toast.is-visible {
  opacity: 1;
  transform: translate(-50%, 0);
}

.toast > span {
  display: grid;
  width: 23px;
  height: 23px;
  place-items: center;
  border-radius: 50%;
  color: var(--paper-3);
  background: var(--jade-2);
}

.toast svg {
  width: 11px;
  height: 11px;
  stroke-width: 2.4;
}

.toast p {
  font-size: 10px;
}

/* ===== Responsibility ===== */
.responsibility {
  position: relative;
  overflow: hidden;
  background:
    radial-gradient(circle at 94% 8%, rgba(217, 72, 50, 0.055), transparent 24%),
    radial-gradient(circle at 0% 80%, rgba(31, 91, 73, 0.05), transparent 27%),
    var(--paper);
}

.responsibility__word {
  position: absolute;
  top: 110px;
  right: -24px;
  color: rgba(20, 35, 29, 0.028);
  font-family: var(--serif);
  font-size: 300px;
  font-weight: 700;
  line-height: 1;
  pointer-events: none;
}

.responsibility-cred {
  display: flex;
  align-items: center;
  gap: 9px;
  margin-top: 20px;
  color: var(--ink-2);
  font-family: var(--serif);
  font-size: 14px;
  font-weight: 700;
  letter-spacing: 0.01em;
}

.responsibility-cred span {
  display: block;
  width: 24px;
  height: 1px;
  background: var(--red);
}

.resp-grid {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 13px;
  margin-bottom: 22px;
}

.resp-card {
  --resp-accent: var(--red);
  position: relative;
  display: flex;
  min-height: 268px;
  padding: 20px 19px 17px;
  flex-direction: column;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: rgba(255, 250, 241, 0.74);
  transition: transform 0.35s var(--ease), box-shadow 0.35s ease, background 0.3s ease;
}

.resp-card::before {
  position: absolute;
  top: 0;
  right: 0;
  left: 0;
  height: 3px;
  background: var(--resp-accent);
  content: "";
}

.resp-card::after {
  position: absolute;
  right: -6px;
  bottom: -32px;
  width: 105px;
  height: 105px;
  border: 1px solid var(--line);
  border-radius: 50%;
  content: "";
  opacity: 0.7;
  pointer-events: none;
}

.resp-card:hover {
  background: var(--paper-3);
  box-shadow: var(--shadow-md);
  transform: translateY(-4px);
}

.resp-card--union { --resp-accent: var(--blue); }
.resp-card--counselor { --resp-accent: var(--rose); }
.resp-card--secretary { --resp-accent: var(--jade); }

.resp-card__top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 14px;
}

.resp-card__level {
  color: var(--muted-2);
  font-family: var(--mono);
  font-size: 8px;
  letter-spacing: 0.08em;
}

.resp-card__icon {
  display: grid;
  width: 32px;
  height: 32px;
  place-items: center;
  border-radius: 9px;
  color: var(--resp-accent);
  background: var(--red-soft);
}

.resp-card--union .resp-card__icon { background: var(--blue-soft); }
.resp-card--counselor .resp-card__icon { background: var(--rose-soft); }
.resp-card--secretary .resp-card__icon { background: var(--jade-soft); }

.resp-card__icon svg {
  width: 16px;
  height: 16px;
  stroke-width: 1.6;
}

.resp-card h3 {
  font-size: 20px;
  font-weight: 780;
  letter-spacing: -0.035em;
}

.resp-card > p {
  margin-top: 8px;
  color: var(--muted);
  font-size: 11.5px;
  line-height: 1.82;
}

.resp-card__sla {
  display: flex;
  align-items: baseline;
  gap: 5px;
  margin-top: auto;
  padding-top: 17px;
}

.resp-card__sla strong {
  color: var(--resp-accent);
  font-family: var(--serif);
  font-size: 33px;
  font-weight: 700;
  line-height: 1;
  letter-spacing: -0.05em;
}

.resp-card__sla span {
  color: var(--ink-2);
  font-size: 10px;
  font-weight: 600;
}

.resp-card__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 12px;
  padding-top: 9px;
  border-top: 1px solid var(--line);
  color: var(--muted-2);
  font-size: 8.5px;
}

.resp-card__foot em {
  color: var(--resp-accent);
  font-style: normal;
  font-weight: 600;
}

/* Responsibility board */
.responsibility-board {
  position: relative;
  z-index: 1;
  overflow: hidden;
  padding: 24px 26px 18px;
  border: 1px solid rgba(255, 250, 241, 0.12);
  border-radius: 22px;
  color: var(--paper-3);
  background:
    radial-gradient(circle at 94% -5%, rgba(217, 72, 50, 0.17), transparent 28%),
    linear-gradient(145deg, #173128 0%, #10251d 72%);
  box-shadow: 0 30px 70px rgba(19, 32, 24, 0.18);
}

.responsibility-board::before {
  position: absolute;
  top: -80px;
  right: 10%;
  width: 260px;
  height: 260px;
  border: 1px solid rgba(255, 250, 241, 0.05);
  border-radius: 50%;
  content: "";
  pointer-events: none;
}

.resp-board__head {
  position: relative;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 24px;
  padding-bottom: 17px;
  border-bottom: 1px solid rgba(255, 250, 241, 0.1);
}

.resp-board__eyebrow {
  display: block;
  margin-bottom: 5px;
  color: rgba(255, 250, 241, 0.36);
  font-family: var(--mono);
  font-size: 8.5px;
  letter-spacing: 0.06em;
}

.resp-board__head h3 {
  font-size: 21px;
  font-weight: 700;
  letter-spacing: -0.025em;
}

.resp-alert {
  display: flex;
  padding: 8px 11px;
  align-items: center;
  gap: 9px;
  border: 1px solid rgba(245, 162, 142, 0.22);
  border-radius: 10px;
  color: var(--paper-3);
  background: rgba(217, 72, 50, 0.1);
  text-align: left;
  transition: background 0.2s ease, border-color 0.2s ease;
}

.resp-alert:hover {
  border-color: rgba(245, 162, 142, 0.4);
  background: rgba(217, 72, 50, 0.16);
}

.resp-alert__icon {
  position: relative;
  display: grid;
  width: 25px;
  height: 25px;
  flex: 0 0 25px;
  place-items: center;
  border-radius: 50%;
  background: rgba(245, 162, 142, 0.12);
}

.resp-alert__icon i {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #f5a28e;
  box-shadow: 0 0 0 4px rgba(245, 162, 142, 0.08);
  animation: blink 1.8s ease infinite;
}

.resp-alert > span:nth-child(2) {
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.resp-alert strong {
  color: #ffd9c2;
  font-size: 9.5px;
  font-weight: 600;
}

.resp-alert small {
  color: rgba(255, 250, 241, 0.43);
  font-size: 8px;
}

.resp-alert > svg {
  width: 13px;
  height: 13px;
  color: #f5a28e;
  transition: transform 0.25s var(--ease);
}

.resp-alert:hover > svg {
  transform: translateX(3px);
}

.resp-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  margin-top: 15px;
  padding-bottom: 11px;
  border-bottom: 1px solid rgba(255, 250, 241, 0.1);
}

.resp-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
}

.resp-filter {
  padding: 5px 10px;
  border: 1px solid transparent;
  border-radius: 999px;
  color: rgba(255, 250, 241, 0.52);
  font-size: 10.5px;
  font-weight: 550;
  line-height: 1.4;
  transition: color 0.2s ease, background 0.2s ease, border-color 0.2s ease;
}

.resp-filter span {
  margin-left: 2px;
  color: rgba(255, 250, 241, 0.3);
  font-family: var(--mono);
  font-size: 8px;
}

.resp-filter:hover {
  border-color: rgba(255, 250, 241, 0.15);
  color: var(--paper-3);
}

.resp-filter.is-active {
  color: var(--ink);
  background: #f3e7d3;
}

.resp-filter.is-active span {
  color: var(--ink-2);
}

.resp-toolbar__sync {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  color: rgba(255, 250, 241, 0.32);
  font-size: 8px;
  white-space: nowrap;
}

.resp-toolbar__sync i {
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: #7ed9b1;
}

.resp-list {
  display: flex;
  flex-direction: column;
}

.resp-item {
  border-bottom: 1px solid rgba(255, 250, 241, 0.09);
}

.resp-item.is-hidden {
  display: none;
}

.resp-item[data-resp-status="urgent"] .resp-item__summary {
  background: linear-gradient(90deg, rgba(217, 162, 78, 0.06), transparent 45%);
}

.resp-item[data-resp-status="overdue"] .resp-item__summary {
  background: linear-gradient(90deg, rgba(217, 72, 50, 0.1), transparent 50%);
  box-shadow: inset 2px 0 #f5a28e;
}

.resp-item__summary {
  display: grid;
  grid-template-columns: minmax(250px, 1.5fr) minmax(210px, 1fr) 108px 83px 18px;
  gap: 12px;
  width: 100%;
  padding: 16px 4px;
  align-items: center;
  color: var(--paper-3);
  text-align: left;
  transition: background 0.2s ease;
}

.resp-item__summary:hover {
  background: rgba(255, 250, 241, 0.035);
}

.resp-main {
  display: flex;
  min-width: 0;
  flex-direction: column;
  gap: 2px;
}

.resp-code {
  color: #e8af83;
  font-family: var(--mono);
  font-size: 9px;
  letter-spacing: 0.03em;
}

.resp-main strong {
  overflow: hidden;
  color: rgba(255, 250, 241, 0.92);
  font-size: 13px;
  font-weight: 620;
  line-height: 1.45;
  letter-spacing: -0.01em;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.resp-main small {
  color: rgba(255, 250, 241, 0.4);
  font-size: 9.5px;
}

.resp-chain {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 3px;
}

.chain-person {
  display: inline-flex;
  padding: 2px 5px 2px 3px;
  align-items: center;
  gap: 3px;
  border: 1px solid rgba(255, 250, 241, 0.12);
  border-radius: 999px;
  color: rgba(255, 250, 241, 0.55);
  font-size: 8.5px;
  line-height: 1.3;
  white-space: nowrap;
}

.chain-person i {
  display: grid;
  width: 14px;
  height: 14px;
  place-items: center;
  border-radius: 50%;
  color: #dfcba7;
  background: rgba(255, 250, 241, 0.08);
  font-family: var(--serif);
  font-size: 7px;
  font-style: normal;
}

.chain-arrow {
  color: rgba(255, 250, 241, 0.18);
  font-size: 7px;
}

.resp-deadline {
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.resp-deadline strong {
  color: rgba(255, 250, 241, 0.85);
  font-size: 11.5px;
  font-weight: 550;
  white-space: nowrap;
}

.resp-deadline small {
  color: rgba(255, 250, 241, 0.38);
  font-family: var(--mono);
  font-size: 8.5px;
  white-space: nowrap;
}

.resp-item[data-resp-status="overdue"] .resp-deadline small {
  color: #f5a28e;
}

.resp-status {
  display: inline-flex;
  padding: 4px 7px;
  align-items: center;
  gap: 4px;
  justify-self: start;
  border: 1px solid transparent;
  border-radius: 999px;
  font-size: 9px;
  font-weight: 600;
  line-height: 1.3;
  white-space: nowrap;
}

.resp-status i {
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: currentColor;
}

.resp-status--processing {
  border-color: rgba(103, 208, 161, 0.16);
  color: #9ee0c0;
  background: rgba(103, 208, 161, 0.08);
}

.resp-status--urgent {
  border-color: rgba(217, 162, 78, 0.2);
  color: #f0c27b;
  background: rgba(217, 162, 78, 0.09);
}

.resp-status--overdue {
  border-color: rgba(245, 162, 142, 0.22);
  color: #ffb4a2;
  background: rgba(217, 72, 50, 0.13);
}

.resp-status--done {
  border-color: rgba(103, 208, 161, 0.16);
  color: #9ee0c0;
  background: rgba(103, 208, 161, 0.08);
}

.resp-chevron {
  display: grid;
  width: 18px;
  height: 18px;
  place-items: center;
  color: rgba(255, 250, 241, 0.3);
  transition: transform 0.3s var(--ease), color 0.2s ease;
}

.resp-chevron svg {
  width: 12px;
  height: 12px;
}

.resp-item.is-open .resp-chevron {
  color: #f5a28e;
  transform: rotate(90deg);
}

.resp-detail {
  display: none;
}

.resp-item.is-open .resp-detail {
  display: block;
  animation: fadeUp 0.35s var(--ease);
}

.resp-detail__inner {
  display: grid;
  grid-template-columns: minmax(0, 1.35fr) minmax(220px, 0.65fr);
  gap: 23px;
  margin: 0 4px;
  padding: 15px 0 19px;
  border-top: 1px dashed rgba(255, 250, 241, 0.11);
}

.resp-trace {
  position: relative;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  padding-top: 20px;
}

.resp-detail__label {
  position: absolute;
  top: 0;
  left: 0;
  color: rgba(255, 250, 241, 0.3);
  font-family: var(--mono);
  font-size: 7.5px;
  letter-spacing: 0.08em;
}

.trace-step {
  position: relative;
  display: flex;
  align-items: flex-start;
  gap: 6px;
}

.trace-step::before {
  position: absolute;
  top: 8px;
  right: -12px;
  left: 16px;
  height: 1px;
  background: rgba(255, 250, 241, 0.1);
  content: "";
}

.trace-step:last-child::before {
  display: none;
}

.trace-step > span {
  position: relative;
  z-index: 1;
  display: grid;
  width: 17px;
  height: 17px;
  flex: 0 0 17px;
  place-items: center;
  border: 1px solid rgba(255, 250, 241, 0.16);
  border-radius: 50%;
  background: #152b23;
}

.trace-step > span svg {
  width: 8px;
  height: 8px;
  stroke-width: 2.4;
}

.trace-step.is-done > span {
  border-color: #8dd8b7;
  color: #10251d;
  background: #8dd8b7;
}

.trace-step.is-current > span {
  border-color: #f5a28e;
  box-shadow: 0 0 0 3px rgba(245, 162, 142, 0.08);
}

.trace-step.is-current > span i {
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: #f5a28e;
}

.trace-step strong {
  display: block;
  color: rgba(255, 250, 241, 0.75);
  font-size: 9.5px;
  font-weight: 600;
  line-height: 1.35;
}

.trace-step small {
  display: block;
  margin-top: 2px;
  color: rgba(255, 250, 241, 0.34);
  font-size: 8.5px;
  line-height: 1.35;
}

.resp-note {
  align-self: stretch;
  padding: 12px 14px;
  border-left: 2px solid rgba(217, 162, 78, 0.6);
  border-radius: 0 8px 8px 0;
  background: rgba(255, 250, 241, 0.045);
}

.resp-note--overdue {
  border-left-color: #f5a28e;
  background: rgba(217, 72, 50, 0.08);
}

.resp-note--done {
  border-left-color: #8dd8b7;
  background: rgba(103, 208, 161, 0.06);
}

.resp-note > span {
  display: block;
  margin-bottom: 4px;
  color: #e8c891;
  font-size: 9px;
  font-weight: 600;
  letter-spacing: 0.04em;
}

.resp-note--overdue > span { color: #ffb4a2; }
.resp-note--done > span { color: #9ee0c0; }

.resp-note p {
  color: rgba(255, 250, 241, 0.6);
  font-size: 10px;
  line-height: 1.7;
}

.resp-note small {
  display: block;
  margin-top: 5px;
  color: rgba(255, 250, 241, 0.34);
  font-size: 8.5px;
}

.resp-detail__link {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  margin-top: 8px;
  color: #9ee0c0;
  font-size: 8.5px;
  font-weight: 600;
}

.resp-detail__link svg {
  width: 11px;
  height: 11px;
  transition: transform 0.2s ease;
}

.resp-detail__link:hover svg {
  transform: translateX(3px);
}

.resp-board__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding-top: 15px;
  border-top: 1px solid rgba(255, 250, 241, 0.1);
}

.resp-board__foot p {
  color: rgba(255, 250, 241, 0.38);
  font-size: 9px;
}

.resp-board__foot p span {
  margin-right: 7px;
  color: #ef8a70;
}

.resp-board__cta {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: #ffd9c2;
  font-size: 10px;
  font-weight: 600;
  white-space: nowrap;
  transition: color 0.2s ease;
}

.resp-board__cta svg {
  width: 12px;
  height: 12px;
  transition: transform 0.2s ease;
}

.resp-board__cta:hover {
  color: #fff1df;
}

.resp-board__cta:hover svg {
  transform: translateX(3px);
}

/* ===== Feedback ===== */
.feedback {
  position: relative;
  overflow: hidden;
  padding: 112px 0;
  background:
    radial-gradient(circle at 4% 10%, rgba(217, 72, 50, 0.06), transparent 24%),
    radial-gradient(circle at 94% 88%, rgba(201, 151, 63, 0.1), transparent 28%),
    #f1e7d7;
}

.feedback::before {
  position: absolute;
  inset: 0;
  background-image: radial-gradient(rgba(20, 35, 29, 0.12) 0.65px, transparent 0.7px);
  background-size: 19px 19px;
  content: "";
  mask-image: linear-gradient(90deg, black, transparent 45%);
  opacity: 0.32;
  pointer-events: none;
}

.feedback__word {
  position: absolute;
  right: -26px;
  bottom: -42px;
  color: rgba(20, 35, 29, 0.028);
  font-family: var(--serif);
  font-size: 300px;
  font-weight: 700;
  line-height: 1;
  pointer-events: none;
}

.feedback .container {
  position: relative;
  z-index: 1;
}

.feedback-layout {
  display: grid;
  grid-template-columns: minmax(0, 0.88fr) minmax(0, 1.12fr);
  gap: clamp(48px, 6.5vw, 82px);
  align-items: start;
}

.feedback-copy {
  padding-top: 5px;
}

.feedback-lead {
  max-width: 500px;
  color: var(--ink-2);
  font-family: var(--serif);
  font-size: 19px;
  font-weight: 600;
  line-height: 1.8;
  letter-spacing: -0.02em;
}

.feedback-principles {
  margin-top: 26px;
  border-top: 1px solid rgba(20, 35, 29, 0.14);
}

.feedback-principles article {
  display: grid;
  grid-template-columns: 31px minmax(0, 1fr);
  gap: 10px;
  padding: 17px 0;
  border-bottom: 1px solid rgba(20, 35, 29, 0.12);
}

.feedback-principles article > span {
  padding-top: 3px;
  color: var(--red);
  font-family: var(--mono);
  font-size: 8.5px;
  letter-spacing: 0.04em;
}

.feedback-principles h3 {
  margin-bottom: 3px;
  font-size: 16px;
  font-weight: 750;
  letter-spacing: -0.02em;
}

.feedback-principles p {
  max-width: 480px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.8;
}

.feedback-quote {
  position: relative;
  margin-top: 27px;
  padding: 20px 23px;
  border-left: 2px solid var(--red);
  background: rgba(255, 250, 241, 0.52);
}

.feedback-quote > span {
  position: absolute;
  top: 7px;
  right: 15px;
  color: rgba(217, 72, 50, 0.16);
  font-family: var(--serif);
  font-size: 54px;
  line-height: 1;
}

.feedback-quote p {
  color: var(--ink);
  font-family: var(--serif);
  font-size: 20px;
  font-weight: 700;
  line-height: 1.62;
  letter-spacing: -0.03em;
}

.feedback-quote cite {
  display: block;
  margin-top: 8px;
  color: var(--muted);
  font-size: 9px;
  font-style: normal;
}

.feedback-outcomes {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin-top: 18px;
}

.feedback-outcomes span {
  padding: 5px 10px;
  border: 1px solid rgba(20, 35, 29, 0.17);
  border-radius: 999px;
  color: var(--ink-2);
  font-size: 9px;
  font-weight: 600;
  letter-spacing: 0.03em;
}

.feedback-sheet {
  position: relative;
  padding: 25px 28px 21px;
  border: 1px solid rgba(20, 35, 29, 0.13);
  border-left: 3px solid var(--red);
  border-radius: 14px;
  background: #fffaf1;
  box-shadow: 0 28px 65px rgba(64, 52, 34, 0.13);
  transform: rotate(0.55deg);
}

.feedback-sheet::after {
  position: absolute;
  top: 17px;
  right: 21px;
  width: 62px;
  height: 62px;
  border: 1px solid rgba(217, 72, 50, 0.12);
  border-radius: 50%;
  content: "";
  pointer-events: none;
}

.feedback-sheet__head {
  position: relative;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 18px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--line);
}

.feedback-sheet__head > div {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.feedback-sheet__head > div span {
  color: var(--red);
  font-family: var(--mono);
  font-size: 8px;
  font-weight: 600;
  letter-spacing: 0.08em;
}

.feedback-sheet__head > div strong {
  color: var(--muted);
  font-family: var(--mono);
  font-size: 9.5px;
  font-weight: 500;
  letter-spacing: 0.03em;
}

.sheet-status {
  display: inline-flex;
  padding: 4px 8px;
  align-items: center;
  gap: 4px;
  border: 1px solid rgba(31, 91, 73, 0.16);
  border-radius: 999px;
  color: var(--jade);
  background: var(--jade-soft);
  font-size: 8.5px;
  font-weight: 600;
  white-space: nowrap;
}

.sheet-status svg {
  width: 10px;
  height: 10px;
  stroke-width: 2.4;
}

.sheet-case {
  padding: 17px 0 15px;
  border-bottom: 1px solid var(--line);
}

.sheet-case > span {
  color: var(--muted-2);
  font-size: 9px;
  letter-spacing: 0.03em;
}

.sheet-case h3 {
  margin: 5px 0 7px;
  font-family: var(--serif);
  font-size: 22px;
  font-weight: 700;
  line-height: 1.45;
  letter-spacing: -0.035em;
}

.sheet-case p {
  color: var(--muted);
  font-size: 9.5px;
}

.sheet-section {
  display: grid;
  grid-template-columns: 27px minmax(0, 1fr);
  gap: 9px;
  padding: 11px 0;
  border-bottom: 1px dashed rgba(20, 35, 29, 0.13);
}

.sheet-section__num {
  padding-top: 2px;
  color: var(--red);
  font-family: var(--mono);
  font-size: 8.5px;
  letter-spacing: 0.03em;
}

.sheet-section h4 {
  margin-bottom: 3px;
  color: var(--ink);
  font-size: 12.5px;
  font-weight: 750;
  letter-spacing: 0.01em;
}

.sheet-section p {
  color: var(--muted);
  font-size: 11.5px;
  line-height: 1.75;
}

.feedback-sheet__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding-top: 12px;
  color: var(--muted-2);
  font-size: 9px;
}

.sheet-voice {
  position: relative;
  margin-top: 15px;
  padding: 13px 15px 12px;
  border-radius: 8px;
  background: #f1e3cc;
}

.sheet-voice > span {
  color: var(--red);
  font-size: 8px;
  font-weight: 600;
  letter-spacing: 0.04em;
}

.sheet-voice p {
  margin-top: 4px;
  color: var(--ink-2);
  font-family: var(--serif);
  font-size: 12px;
  line-height: 1.75;
}

.sheet-voice small {
  display: block;
  margin-top: 5px;
  color: var(--muted);
  font-size: 8.5px;
  text-align: right;
}

/* =========================================================
   Responsive
   ========================================================= */
@media (max-width: 1120px) {
  .nav__links {
    gap: 19px;
  }

  .nav__track {
    display: none;
  }

  .hero__layout {
    grid-template-columns: minmax(0, 1.05fr) minmax(390px, 0.95fr);
    gap: 34px;
  }

  .hero__title {
    font-size: clamp(3.5rem, 6.2vw, 5.2rem);
  }

  .service-card {
    min-height: 300px;
  }

  .process-layout {
    gap: 46px;
  }

  .footer__main {
    grid-template-columns: 1.25fr 0.65fr 0.8fr 0.9fr;
    gap: 28px;
  }
}

@media (max-width: 980px) {
  .section {
    padding: 90px 0;
  }

  .nav__links {
    gap: 16px;
  }

  .nav__links a {
    font-size: 12px;
  }

  .nav__burger {
    display: flex;
  }

  .nav__links,
  .nav__actions > .btn,
  .nav__actions > .nav__track {
    display: none;
  }

  .hero {
    padding-top: 52px;
  }

  .hero__layout {
    grid-template-columns: 1fr;
    gap: 18px;
    padding-bottom: 52px;
  }

  .hero__copy {
    max-width: 660px;
  }

  .hero__title {
    font-size: clamp(3.9rem, 9vw, 5.8rem);
  }

  .hero__visual {
    width: 100%;
    max-width: 590px;
    margin: 16px auto 0;
    padding-bottom: 52px;
  }

  .console-wrap {
    width: 100%;
  }

  .console-orbit--one {
    right: -100px;
  }

  .stamp {
    right: -10px;
  }

  .section-head {
    grid-template-columns: 1fr;
    gap: 23px;
    margin-bottom: 40px;
  }

  .section-head__aside p {
    max-width: 620px;
  }

  .service-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .process-layout {
    grid-template-columns: 1fr;
    gap: 38px;
  }

  .process-steps {
    order: 2;
  }

  .process-board {
    order: 1;
  }

  .process-step__desc {
    max-height: 100px;
    padding-top: 6px;
    opacity: 0.8;
  }

  .process-step.is-active .process-step__desc {
    opacity: 1;
  }

  .process-step__icon {
    opacity: 0.5;
  }

  .process-step.is-active .process-step__icon {
    opacity: 1;
  }

  .dash__grid {
    grid-template-columns: 1fr;
  }

  .donut-card {
    display: grid;
    grid-template-columns: 165px minmax(0, 1fr);
    grid-template-rows: auto 1fr;
    column-gap: 22px;
    align-items: center;
  }

  .donut-card__head {
    grid-column: 1 / -1;
  }

  .donut-wrap {
    grid-column: 1;
    padding: 0;
  }

  .donut {
    width: 138px;
    height: 138px;
  }

  .donut-legend {
    grid-column: 2;
    align-content: center;
    margin-top: 0;
  }

  .class-layout {
    grid-template-columns: 1fr;
    gap: 50px;
  }

  .class-visual {
    width: min(100%, 540px);
    margin: 0 auto;
  }

  .class-copy {
    max-width: 660px;
  }

  .echo-head {
    grid-template-columns: 1fr;
    gap: 24px;
  }

  .echo-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .impact__layout {
    grid-template-columns: 1fr;
    gap: 30px;
  }

  .impact__lead {
    max-width: 620px;
  }

  .impact__seal {
    right: 0;
    left: auto;
  }

  .impact__lead > p {
    max-width: 590px;
  }

  .cta__inner {
    grid-template-columns: 1fr;
    gap: 26px;
  }

  .cta__copy {
    max-width: 660px;
  }

  .cta__visual {
    min-height: 410px;
  }

  .footer__main {
    grid-template-columns: 1.3fr 0.8fr 0.9fr;
  }

  .footer__col--contact {
    grid-column: 2 / -1;
    padding-top: 12px;
    border-top: 1px solid rgba(255, 250, 241, 0.1);
  }
}

@media (max-width: 720px) {
  .container {
    padding: 0 20px;
  }

  .topline__inner {
    min-height: 31px;
    font-size: 10px;
  }

  .topline__right span:not(.live-dot) {
    display: none;
  }

  .topline__right a {
    margin-left: 7px;
    padding-left: 10px;
    font-size: 9.5px;
  }

  .site-header {
    min-height: 66px;
  }

  .nav {
    min-height: 66px;
  }

  .brand__mark {
    width: 38px;
    height: 38px;
  }

  .brand__text strong {
    font-size: 17px;
  }

  .brand__text small {
    font-size: 8px;
  }

  .section {
    padding: 72px 0;
  }

  section[id] {
    scroll-margin-top: 76px;
  }

  .kicker {
    margin-bottom: 17px;
    font-size: 10px;
  }

  .section-head h2,
  .echo-head h2,
  .class-copy h2,
  .impact h2,
  .cta h2 {
    font-size: clamp(2.4rem, 9.5vw, 3.2rem);
  }

  .hero {
    padding-top: 38px;
  }

  .eyebrow {
    margin-bottom: 20px;
    font-size: 10px;
  }

  .hero__title {
    font-size: clamp(3.15rem, 13.5vw, 4.6rem);
  }

  .hero__lead {
    margin-top: 23px;
    font-size: 14px;
    line-height: 1.9;
  }

  .hero__actions {
    gap: 13px;
    margin-top: 27px;
  }

  .hero__actions .btn--lg {
    min-height: 50px;
    padding: 0 20px;
    font-size: 13px;
  }

  .hero__actions .btn--lg svg {
    width: 17px;
  }

  .hero__stats {
    margin-top: 34px;
  }

  .hero-stat {
    min-width: 0;
    padding-right: 16px;
    margin-right: 16px;
    flex: 1;
  }

  .hero-stat strong {
    font-size: 22px;
  }

  .hero-stat > span {
    font-size: 9px;
  }

  .hero__coverage {
    margin-top: 23px;
    font-size: 10px;
  }

  .hero__layout {
    padding-bottom: 40px;
  }

  .hero__visual {
    margin-top: 5px;
    padding-bottom: 48px;
  }

  .console {
    padding: 15px;
    border-radius: 22px;
  }

  .console__summary {
    padding: 14px 0;
  }

  .console__summary strong {
    font-size: 20px;
  }

  .console__summary span {
    font-size: 8px;
  }

  .ticket {
    padding: 14px 14px;
  }

  .ticket h2 {
    font-size: 15px;
  }

  .ticket__progress {
    margin: 14px 0 12px;
  }

  .ticket__step em {
    font-size: 7.5px;
  }

  .stamp {
    top: -20px;
    right: -3px;
    width: 87px;
    height: 87px;
  }

  .stamp span {
    font-size: 13px;
  }

  .float-chip {
    right: -3px;
    bottom: -7px;
  }

  .console-orbit {
    display: none;
  }

  .hero__bottom {
    flex-wrap: wrap;
    min-height: 0;
    padding: 17px 0;
    gap: 12px 18px;
  }

  .hero__promise {
    padding-right: 16px;
    margin-right: 0;
  }

  .hero__promise p {
    font-size: 9.5px;
  }

  .hero__scroll {
    display: none;
  }

  .ticker__group {
    min-height: 43px;
  }

  .ticker__group span {
    padding: 0 18px;
    font-size: 10px;
  }

  .service-grid {
    grid-template-columns: 1fr;
    gap: 10px;
  }

  .service-card {
    min-height: 245px;
    padding: 22px;
  }

  .service-card__top {
    margin-bottom: 18px;
  }

  .service-card h3 {
    font-size: 22px;
  }

  .service-tags {
    padding-top: 16px;
  }

  .services-note {
    align-items: flex-start;
    flex-wrap: wrap;
    padding: 15px;
  }

  .services-note p {
    flex: 1 1 calc(100% - 50px);
    font-size: 11px;
  }

  .services-note .text-link {
    margin-left: 47px;
  }

  .process {
    padding-bottom: 78px;
  }

  .process-board {
    padding: 19px 17px 17px;
    border-radius: 18px;
  }

  .process-board__title h3 {
    font-size: 18px;
  }

  .process-step {
    grid-template-columns: 29px minmax(0, 1fr) 25px;
    gap: 10px;
    padding: 19px 4px 19px 0;
  }

  .process-step__head {
    display: block;
  }

  .process-step__head strong {
    font-size: 18px;
  }

  .process-step__head small {
    display: block;
    margin-top: 2px;
  }

  .process-step.is-active {
    padding-left: 10px;
  }

  .process-promise {
    padding: 13px;
  }

  .process-metrics {
    grid-template-columns: 1fr 1fr;
    margin-top: 40px;
  }

  .process-metrics > div {
    padding: 17px 10px;
    border-bottom: 1px solid rgba(255, 250, 241, 0.14);
  }

  .process-metrics > div:nth-child(2n) {
    border-right: 0;
  }

  .process-metrics > div:nth-last-child(-n + 2) {
    border-bottom: 0;
  }

  .process-metrics strong {
    font-size: 25px;
  }

  .process-metrics span {
    font-size: 9px;
  }

  .dash {
    padding: 17px;
    border-radius: 20px;
  }

  .dash__head {
    display: block;
    padding-bottom: 15px;
  }

  .dash__tabs {
    width: max-content;
    max-width: 100%;
    margin-top: 15px;
    overflow-x: auto;
  }

  .dash-tab {
    padding: 7px 13px;
    font-size: 10px;
  }

  .chart-card {
    padding: 16px 13px 14px;
  }

  .chart-card__head h3 {
    font-size: 13px;
  }

  .chart {
    height: 185px;
    gap: 8px;
  }

  .chart__bars {
    gap: 6px;
  }

  .bar-col__value {
    font-size: 7px;
  }

  .bar-col__day {
    font-size: 7px;
  }

  .donut-card {
    display: flex;
    padding: 16px 15px;
  }

  .donut-wrap {
    padding: 4px 0 14px;
  }

  .donut {
    width: 145px;
    height: 145px;
  }

  .donut-legend {
    width: 100%;
  }

  .dash__metrics {
    grid-template-columns: 1fr;
  }

  .dash-metric {
    min-height: 73px;
  }

  .dash-metric__copy strong {
    font-size: 22px;
  }

  .dash__foot {
    display: block;
  }

  .dash__foot-tag {
    display: block;
    margin-top: 7px;
  }

  .class-section {
    padding: 82px 0;
  }

  .class-section__word {
    top: 35%;
    right: -25px;
    font-size: 220px;
  }

  .class-layout {
    gap: 42px;
  }

  .class-visual {
    padding: 10px 7px;
  }

  .chat-card {
    transform: none;
  }

  .chat-message--reply {
    margin-left: 8px;
  }

  .chat-bubble {
    max-width: 89%;
  }

  .chat-bubble p {
    font-size: 9.5px;
  }

  .class-float {
    right: -6px;
    bottom: -15px;
    width: 120px;
    height: 120px;
  }

  .class-float strong {
    font-size: 27px;
  }

  .class-float span {
    font-size: 7px;
  }

  .class-response {
    top: -10px;
    left: -4px;
    padding: 8px 10px;
  }

  .class-copy__lead {
    font-size: 14px;
  }

  .class-points article {
    grid-template-columns: 30px minmax(0, 1fr);
    gap: 8px;
    padding: 16px 0;
  }

  .class-quote {
    padding: 16px 18px;
  }

  .class-quote p {
    font-size: 18px;
  }

  .echo-filters {
    flex-wrap: nowrap;
    padding-bottom: 5px;
    overflow-x: auto;
    scrollbar-width: none;
  }

  .echo-filters::-webkit-scrollbar {
    display: none;
  }

  .filter {
    flex: 0 0 auto;
  }

  .echo-grid {
    grid-template-columns: 1fr;
  }

  .echo-card {
    min-height: 0;
    padding: 21px;
  }

  .echo-card h3 {
    font-size: 21px;
  }

  .echo-card__top {
    margin-bottom: 15px;
  }

  .echo-card__foot {
    margin-top: 13px;
  }

  .echo-more {
    align-items: flex-start;
    flex-direction: column;
  }

  .impact {
    padding: 77px 0 65px;
  }

  .impact__top {
    font-size: 9px;
  }

  .impact__top p {
    display: none;
  }

  .impact__layout {
    padding: 43px 0 35px;
  }

  .impact__lead {
    padding-top: 28px;
  }

  .impact__seal {
    width: 74px;
    height: 74px;
    font-size: 38px;
  }

  .impact__lead > p {
    font-size: 13px;
  }

  .impact h2 {
    font-size: clamp(2.7rem, 10vw, 3.4rem);
  }

  .story-card h3 {
    font-size: 19px;
  }

  .story-card p {
    font-size: 10.5px;
  }

  .impact__foot {
    align-items: flex-start;
    flex-direction: column;
    gap: 12px;
  }

  .impact__foot > p {
    font-size: 15px;
  }

  .impact__end {
    margin-left: 0;
  }

  .cta {
    padding: 82px 0 70px;
  }

  .cta h2 {
    font-size: clamp(3rem, 13vw, 4.4rem);
  }

  .cta__copy > p {
    font-size: 13.5px;
  }

  .cta__actions {
    align-items: stretch;
    flex-direction: column;
    gap: 8px;
  }

  .cta__actions .btn {
    width: 100%;
  }

  .cta__visual {
    min-height: 350px;
  }

  .cta-orbit {
    width: 300px;
    height: 300px;
  }

  .cta-orbit::before {
    inset: 22px;
  }

  .cta-orbit::after {
    inset: 64px;
  }

  .cta-orbit__center {
    width: 156px;
    height: 156px;
  }

  .cta-orbit__center strong {
    font-size: 20px;
  }

  .cta-ticket {
    right: 0;
    bottom: 3px;
    width: 164px;
    padding: 11px 13px;
  }

  .footer__main {
    grid-template-columns: 1fr 1fr;
    gap: 30px 25px;
    padding: 45px 0 35px;
  }

  .footer__brand {
    grid-column: 1 / -1;
  }

  .footer__col--contact {
    grid-column: 1 / -1;
  }

  .footer__bottom {
    flex-wrap: wrap;
    justify-content: flex-start;
    gap: 7px 16px;
  }

  .footer__bottom p:nth-child(2) {
    display: none;
  }

  .footer__bottom a {
    margin-left: auto;
  }

  .back-top {
    right: 15px;
    bottom: 15px;
    width: 39px;
    height: 39px;
  }

  .modal {
    padding: 0;
    align-items: flex-end;
  }

  .modal__panel {
    width: 100%;
    max-height: 94vh;
    padding: 21px 18px 18px;
    border-radius: 20px 20px 0 0;
    transform: translateY(40px);
  }

  .modal__head h2 {
    font-size: 23px;
  }

  .modal__close {
    width: 35px;
    height: 35px;
    flex-basis: 35px;
  }

  .report-progress {
    margin: 18px 0 18px;
    padding: 10px 11px;
    gap: 7px;
  }

  .report-progress__step {
    gap: 5px;
    font-size: 8px;
  }

  .report-progress__step span {
    width: 17px;
    height: 17px;
    font-size: 7px;
  }

  .report-progress > i {
    width: 9px;
  }

  .category-options {
    grid-template-columns: 1fr 1fr;
  }

  .category-option__inner {
    min-height: 89px;
    padding: 10px;
  }

  .category-option__inner strong {
    font-size: 12px;
  }

  .urgency-options label > span {
    padding: 9px 10px;
    font-size: 10px;
  }

  .form-grid {
    grid-template-columns: 1fr;
    gap: 0;
  }

  .form-grid .form-section {
    margin-bottom: 16px;
  }

  .upload-zone {
    flex-wrap: wrap;
  }

  .upload-zone__action {
    margin-left: 42px;
  }

  .anonymous-row {
    padding: 11px;
  }

  .review__list > div {
    grid-template-columns: 77px minmax(0, 1fr);
    gap: 10px;
  }

  .report-success h2 {
    font-size: 25px;
  }

  .success-timeline {
    grid-template-columns: 1fr 1fr;
    gap: 12px;
  }

  .success-timeline__item::before {
    display: none;
  }

  .success-actions {
    flex-direction: column;
  }

  .success-actions .btn {
    width: 100%;
  }

  .track-input .btn {
    padding: 0 13px;
  }

  .track-actors {
    gap: 12px;
    flex-wrap: wrap;
  }

  .track-hint {
    align-items: flex-start;
    flex-direction: column;
  }

  .toast {
    bottom: 18px;
    max-width: calc(100vw - 30px);
    border-radius: 12px;
  }

  .toast p {
    font-size: 9.5px;
  }
}

@media (max-width: 420px) {
  .hero__title {
    font-size: 2.9rem;
  }

  .hero__stats {
    gap: 0;
  }

  .hero-stat {
    padding-right: 10px;
    margin-right: 10px;
  }

  .hero-stat strong {
    font-size: 19px;
  }

  .console {
    padding: 12px;
  }

  .console__brand {
    font-size: 10px;
  }

  .console__version {
    display: none;
  }

  .console__summary strong {
    font-size: 17px;
  }

  .console__summary > div {
    padding: 0 8px;
  }

  .ticket__foot {
    gap: 8px;
  }

  .ticket__assignee small,
  .ticket__sla small {
    font-size: 7px;
  }

  .ticket__assignee strong,
  .ticket__sla strong {
    font-size: 9px;
  }

  .feed__row p {
    font-size: 8.5px;
  }

  .stamp {
    display: none;
  }

  .float-chip {
    right: 0;
  }

  .chat-card__body {
    padding: 13px 12px;
  }

  .chat-bubble p {
    font-size: 9px;
  }

  .chat-ticket__top span {
    font-size: 6.5px;
  }

  .class-float {
    right: -2px;
    width: 105px;
    height: 105px;
  }

  .class-float strong {
    font-size: 23px;
  }

  .class-response {
    display: none;
  }

  .cta-orbit {
    width: 265px;
    height: 265px;
  }

  .cta-orbit__center {
    width: 140px;
    height: 140px;
  }

  .cta-orbit__center strong {
    font-size: 18px;
  }

  .cta-ticket {
    width: 145px;
  }

  .cta-ticket strong {
    font-size: 11px;
  }

  .category-options {
    gap: 6px;
  }

  .category-option__inner {
    padding: 9px;
  }

  .cat-icon {
    width: 24px;
    height: 24px;
    margin-bottom: 5px;
  }

  .modal__actions {
    flex-wrap: wrap;
  }

  .modal__actions .btn {
    flex: 1;
  }

  .modal__actions .btn--ghost {
    flex: 0 0 auto;
    margin-right: 0;
  }

  .report-progress__step {
    gap: 5px;
    font-size: 9px;
  }

  .report-progress__step span {
    width: 17px;
    height: 17px;
    font-size: 7px;
  }

  .report-progress > i {
    width: 7px;
  }

  .report-progress__step em {
    font-size: 8px;
  }

  .success-timeline {
    grid-template-columns: 1fr;
  }
}

/* ===== New-section responsive refinements ===== */
@media (max-width: 1120px) {
  .resp-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .resp-card {
    min-height: 238px;
  }

  .resp-item__summary {
    grid-template-columns: minmax(220px, 1.4fr) minmax(180px, 0.95fr) 98px 80px 18px;
    gap: 10px;
  }

  .resp-detail__inner {
    gap: 18px;
  }

  .feedback-layout {
    gap: 42px;
  }
}

@media (max-width: 900px) {
  .resp-item__summary {
    grid-template-columns: minmax(180px, 1.45fr) minmax(92px, 0.7fr) 94px 78px 18px;
    gap: 8px;
  }

  .chain-person {
    padding: 2px;
    gap: 0;
    border-color: transparent;
    font-size: 0;
  }

  .chain-person i {
    width: 19px;
    height: 19px;
    border: 1px solid rgba(255, 250, 241, 0.15);
    font-size: 7px;
  }

  .chain-arrow {
    font-size: 6px;
  }

  .resp-detail__inner {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 980px) {
  .role-gateway__panel {
    grid-template-columns: 1fr;
    gap: 28px;
    padding: 34px 30px 18px;
  }

  .role-gateway__copy {
    max-width: 640px;
  }

  .feedback-layout {
    grid-template-columns: 1fr;
    gap: 36px;
  }

  .feedback-copy {
    max-width: 680px;
  }

  .feedback-sheet {
    width: 100%;
    max-width: 660px;
    transform: none;
  }

  .responsibility-board {
    padding: 22px;
  }
}

@media (max-width: 720px) {
  .process-bridge {
    align-items: flex-start;
    flex-direction: column;
    gap: 10px;
  }

  .process-bridge > div {
    display: block;
  }

  .process-bridge span {
    display: block;
    margin-bottom: 3px;
  }

  .responsibility {
    padding: 78px 0;
  }

  .role-gateway {
    padding-bottom: 0;
  }

  .role-gateway__panel {
    gap: 23px;
    padding: 25px 18px 15px;
    border-radius: 18px;
  }

  .role-gateway__copy h2 {
    font-size: clamp(2.3rem, 9.5vw, 3rem);
  }

  .role-gateway__copy > p {
    font-size: 11.5px;
  }

  .role-gateway__roles {
    gap: 7px;
  }

  .gateway-role {
    min-height: 108px;
    padding: 13px 12px 11px;
  }

  .gateway-role__num {
    top: 11px;
    right: 11px;
  }

  .gateway-role__icon {
    width: 27px;
    height: 27px;
    margin-bottom: 8px;
  }

  .gateway-role strong {
    font-size: 13px;
  }

  .role-gateway__foot {
    align-items: flex-start;
    flex-direction: column;
    gap: 5px;
  }

  .responsibility__word {
    top: 70px;
    right: -12px;
    font-size: 210px;
  }

  .responsibility-cred {
    margin-top: 15px;
    font-size: 13px;
  }

  .resp-grid {
    gap: 10px;
    margin-bottom: 16px;
  }

  .resp-card {
    min-height: 245px;
    padding: 17px 16px 15px;
  }

  .resp-card h3 {
    font-size: 19px;
  }

  .resp-card > p {
    font-size: 11px;
  }

  .resp-card__sla strong {
    font-size: 29px;
  }

  .responsibility-board {
    padding: 18px 15px 15px;
    border-radius: 18px;
  }

  .resp-board__head {
    display: block;
    padding-bottom: 14px;
  }

  .resp-board__head h3 {
    font-size: 18px;
  }

  .resp-alert {
    width: 100%;
    margin-top: 12px;
    justify-content: flex-start;
  }

  .resp-alert > svg {
    margin-left: auto;
  }

  .resp-toolbar {
    display: block;
    margin-top: 12px;
    padding-bottom: 9px;
  }

  .resp-filters {
    flex-wrap: nowrap;
    overflow-x: auto;
    padding-bottom: 3px;
    scrollbar-width: none;
  }

  .resp-filters::-webkit-scrollbar {
    display: none;
  }

  .resp-filter {
    flex: 0 0 auto;
  }

  .resp-toolbar__sync {
    display: none;
  }

  .resp-item__summary {
    display: flex;
    flex-wrap: wrap;
    gap: 7px 10px;
    padding: 14px 2px;
  }

  .resp-main {
    flex: 1 1 100%;
  }

  .resp-main strong {
    font-size: 12.5px;
    white-space: normal;
  }

  .resp-chain {
    display: flex;
    flex: 0 0 auto;
    order: 2;
    gap: 2px;
  }

  .resp-deadline {
    flex: 1 1 auto;
    order: 3;
  }

  .resp-status {
    order: 4;
  }

  .resp-chevron {
    margin-left: auto;
    order: 5;
    transform: rotate(90deg);
  }

  .resp-item.is-open .resp-chevron {
    transform: rotate(-90deg);
  }

  .resp-detail__inner {
    margin: 0 2px;
    padding-top: 13px;
    gap: 14px;
  }

  .resp-trace {
    grid-template-columns: 1fr 1fr;
    gap: 13px 10px;
  }

  .trace-step::before {
    display: none;
  }

  .trace-step strong {
    font-size: 8.5px;
  }

  .trace-step small {
    font-size: 7.5px;
  }

  .resp-note {
    padding: 11px 12px;
  }

  .resp-board__foot {
    align-items: flex-start;
    flex-direction: column;
    gap: 10px;
  }

  .resp-board__foot p {
    line-height: 1.8;
  }

  .feedback {
    padding: 78px 0;
  }

  .feedback__word {
    right: -14px;
    bottom: -20px;
    font-size: 220px;
  }

  .feedback-lead {
    font-size: 17px;
  }

  .feedback-principles article {
    grid-template-columns: 27px minmax(0, 1fr);
    gap: 8px;
    padding: 15px 0;
  }

  .feedback-principles h3 {
    font-size: 15px;
  }

  .feedback-principles p {
    font-size: 11.5px;
  }

  .feedback-quote {
    padding: 17px 18px;
  }

  .feedback-quote p {
    font-size: 17px;
  }

  .feedback-sheet {
    padding: 20px 18px 17px;
    border-left-width: 2px;
  }

  .feedback-sheet::after {
    top: 13px;
    right: 14px;
    width: 48px;
    height: 48px;
  }

  .sheet-case h3 {
    font-size: 19px;
  }

  .sheet-section {
    grid-template-columns: 23px minmax(0, 1fr);
    gap: 7px;
    padding: 10px 0;
  }

  .sheet-section h4 {
    font-size: 11.5px;
  }

  .sheet-section p {
    font-size: 10.5px;
    line-height: 1.8;
  }

  .feedback-sheet__foot {
    align-items: flex-start;
    flex-direction: column;
    gap: 3px;
  }
}

@media (max-width: 640px) {
  .resp-grid {
    grid-template-columns: 1fr;
  }

  .resp-card {
    min-height: 0;
  }

  .resp-card__sla {
    padding-top: 13px;
  }

  .resp-card > p {
    max-width: 480px;
  }
}

@media (max-width: 420px) {
  .role-gateway__copy h2 {
    font-size: 2.05rem;
    letter-spacing: -0.06em;
  }

  .resp-card {
    padding: 16px 14px 14px;
  }

  .resp-board__head h3 {
    font-size: 17px;
  }

  .resp-alert {
    padding: 8px 9px;
  }

  .resp-filters {
    gap: 2px;
  }

  .resp-filter {
    padding: 5px 8px;
    font-size: 9px;
  }

  .feedback-sheet {
    padding: 18px 14px 15px;
  }

  .sheet-case h3 {
    font-size: 18px;
  }

  .feedback-sheet__head > div span {
    font-size: 7px;
  }

  .sheet-status {
    font-size: 7.5px;
  }

  .sheet-voice p {
    font-size: 11px;
  }
}

/* ===== Motion preferences ===== */
@media (prefers-reduced-motion: reduce) {
  html {
    scroll-behavior: auto;
  }

  *,
  *::before,
  *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: 0.01ms !important;
  }

  .js .reveal {
    opacity: 1;
    transform: none;
  }

  .ticker__track {
    animation: none;
  }
}